Assistant Site Manager

Take 5 Car Wash; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Whistle Express is seeking an Assistant Site Manager to support the Site Manager in overseeing all aspects of car wash operations, ensuring quality and customer satisfaction at our Nashville site.

You will lead a hands-on team, focus on training and coaching, and help drive sales while maintaining equipment and safety standards, upholding our Sparkle Assurance for every customer.

Qualifications

• Onboarding new team members and aligning with company values and procedures.
• Guide team members to improve performance and achieve goals.
• Plan schedules and manage shifts for adequate staffing.
• Foster a positive team culture and resolve conflicts promptly.
• Identify training needs and coordinate development opportunities.

Responsibilities

• Greet customers warmly and ensure they feel valued on every visit.
• Answer questions about services, memberships, and promotions clearly.
• Address and resolve customer concerns or issues, escalating as needed.
• Promote unlimited wash memberships and other services to boost engagement.
• Monitor site for opportunities to improve customer experience and provide feedback.

Skills

Team Leadership

Customer Service

Training & Coaching

Sales Support

Operational Excellence

Job description

As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands-on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer.

As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands-on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer.

Key Responsibilities:

Team Development & Support

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

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Base Pay Range