Assistant Site Manager

United Urology Group; Scottsdale (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Tuition reimbursement

Health insurance

Dental insurance

Vision insurance

Corporate discounts

Job summary

United Urology Group in Scottsdale, AZ seeks an Assistant Site Manager to support daily site operations and help manage policies, procedures, and patient care standards. The role involves supervising front-office staff, coordinating schedules, and ensuring accurate data entry into Practice Management and EHR systems.

The ideal candidate will have at least two years of front-office experience in healthcare, supervisory exposure, and strong communication skills.

Qualifications

• Requires high school diploma or GED.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1-2 years of supervisory experience is strongly suggested, preferably in a medical setting.

Responsibilities

• Coordinate the daily administrative duties of the site on a day-to-day basis.
• Assist in developing, implementing, and revising policies and procedures to assure high standards of patient care.
• Assist with P&L, including accountability to budgets.
• Assist in training qualified team members and mentoring for productivity and morale.
• Directly supervise office team members and coordinate performance feedback with Site Manager.
• Conduct regular staff meetings to communicate ideas and resolve problems.
• Act as Office Ambassador handling grievances and inquiries with Site Manager assistance.
• Create a positive first impression for the practice and show a caring attitude.
• Schedule appointments and assist with additional testing as directed by physicians.
• Ensure all required patient paperwork is compiled for the day’s appointments.
• Collect co-pays and past balances at check-in and enter data in Practice Management.
• Enter patient demographics and clinical information into Practice Management and EHR.
• Scan patient IDs and insurance cards into Ntierprise and ensure referrals are obtained and linked to appointments.
• Reconcile payment batches daily and forward to Site Manager.
• Schedule follow-up procedures and coordinate ASC cases.
• Assist patients with Phreesia registration.

Skills

Customer service

Medical terminology

Typing speed

Interpersonal skills

Multi-tasking

Coaching/leadership

Compassion

Attention to detail

Office software

EHR/Practice Management

Education

High school diploma or GED

Tools

Practice Management

EHR

Ntierprise

Job description

Why Join Us?

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care. We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff! We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies. We offer competitive salaries and a great work/life balance: enjoy your weekends! UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

Job Description

The Assistant Site Manager provides support for the office independently and with minimal supervision. Performs other diverse duties as requested or required under the general and direct supervision of the site manager.

Responsibilities

Management

• Coordinates the daily administrative duties of the site on a day-to-day basis.
• Assist in developing, implementing, and revising policies and procedures to assure that everyone within their office adheres to the high standards of patient care expected.
• Assist with P&L, including accountability to associated budget management.
• Assists in training qualified team members, serving as a catalyst and mentor for motivating productivity, innovation, high employee morale, and commitment to the organization.
• Directly supervises office team members and proactively manages their performance and development, coordinating with the Site Manager as it relates to performance feedback, appraisals, and corrective actions.
• Assist in conducting regular staff meetings to communicate new ideas, resolve problems, obtain feedback, and maintain the staff's overall effectiveness.
• Acts as the Office Ambassador by responding to doctor, patient, and employee grievances, complaints, and inquiries and seeks assistance, when necessary, from the Site Manager.

Administrative/Clerical

• To create a positive and professional first impression for the practice and to show the patients a “we care” attitude.
• Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
• Ensure all required patient paperwork is compiled for that day’s appointments.
• Collect co-pays and past balances at the time of check-in and enter the batch for the day in Practice Management.
• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
• Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
• Ensure that all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
• Reconcile payment batches at the end of every day and turn them into Site Manager.
• Schedule follow-up procedures and coordinate any local ASC cases.
• Assist patients with the completion of the Phreesia registration system.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1-2 years of supervisory experience is strongly suggested, preferably in a medical setting.

Key Competencies

• Excellent customer service skills.
• Proficient knowledge of Medical Terminology; ICD-9 and CPT-4 Codes.
• Strong written, typing, verbal, and interpersonal skills.
• Proficient computer software and database skills.
• Strong attention to detail.
• Ability to multi-task, problem-solve, and work in a fast-paced environment.
• Outstanding coaching skills with the ability to assist Site Manager with leading staff to success.
• Must demonstrate a caring, compassionate, and patient attitude.
• Ability to type a minimum of 40 words per minute.

Travel

• 25% travel required within the geographic region.

Physical Requirements For The Job

• Able to sit, stand and or walk throughout the day.
• Intermittently required to stoop, bend, speak, and listen.
• Frequently lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.

Equal Opportunity Employer:

Our Practice is an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. The successful candidate(s) for any UUG position will be subject to a pre-employment background check.