Assistant Site Manager

Take 5 Car Wash; Columbia (TN); Ibrido; USD 21.000 - 26.000; Tempo pieno

Descrizione del lavoro

Whistle Express is seeking an Assistant Site Manager to support the Site Leader in overseeing daily operations, coaching teams, and driving sales in a fast-paced outdoor environment. You will focus on training, shift management, safety, and customer satisfaction, ensuring Sparkle Assurance and outstanding experiences at every visit.

You will foster a positive team culture, manage staffing, and help drive revenue through memberships and promotions while maintaining high standards of operation.

Competenze

• Onboard and develop team members, align with values and site procedures.
• Identify training needs and coordinate development opportunities.
• Assist with scheduling and shift management to balance workloads.
• Foster a positive team culture with recognition and collaboration.

Mansioni

• Greet customers warmly and ensure they feel welcomed at every visit.
• Answer questions about services, memberships, and promotions clearly.
• Address and resolve customer concerns, escalating when needed.
• Promote unlimited wash memberships and services to boost engagement.
• Monitor the site for opportunities to improve customer experience and report feedback.

Conoscenze

Team leadership

Staff training

Customer service

Sales & promotions

Descrizione del lavoro

As an Assistant Site Manager at Whistle Express, you will support the Site Leader in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands-on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer.Key Responsibilities:Team Development & SupportAssist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.Provide guidance and support to team members as needed to help them improve and succeed.Support scheduling and shift management to ensure adequate staffing and fair team workload.Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.Customer ExperienceGreet customers warmly and ensure they feel welcomed and valued at every visit.Answer customer questions about services, membership options, and promotions clearly and courteously.Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.Promote unlimited wash memberships and other services to enhance customer engagement and retention.Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.Operational ExcellenceCheck equipment daily to ensure proper functionality and report any issues to the Site Leader.Support site safety by following protocols and helping team members maintain safe work practices.Assist with routine cleaning and maintenance to uphold quality standard.Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.Help identify operational challenges and suggest improvements to keep daily operations running smoothly.Sales SupportPromote unlimited wash memberships and other services to customers during their visit.Assist in upselling additional services or products to help achieve site sales goals.Support the implementation of site promotions and marketing initiatives.Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.Problem-Solving and Decision MakingRespond to customer concerns and questions, escalating to the Site Leader when necessary.Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.Make quick, informed decisions to keep daily operations on track and minimize disruptions.Collaborate with team members to address challenges and improve overall site performance.What We’re Looking ForWe are not looking for someone who manages tasks.We are looking for someone who develops people and owns outcomes.You have led people before, and you know what it takes to hold a team to a standard.You take ownership of outcomes, not just effort. Results matter, and you know how to drive them.You are a natural problem-solver. You diagnose quickly, make decisions with confidence, and follow through.You build people up. The best leaders at Whistle make the people around them better.You are comfortable working in a fast-paced, physically active, outdoor environment.Prior management or supervisory experience preferred. A track record of ownership matters more than a specific title.Big things start here. The leaders who run Whistle markets tomorrow are in this role today.Come build with us.#LI-DNIBase Pay Range$15.00 - $19.00