Assistant Shuttle Manager - Dallas, TX

LAZ Parking; Inwood (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

LAZ Parking is seeking an Assistant Shuttle Manager to oversee the shuttle operation, greet customers, and maintain a welcoming atmosphere. The role requires ownership of shuttle operations during scheduled shifts, with frequent night and weekend availability.

The position emphasizes strong customer service, supervisory responsibilities, and adherence to DOT documentation and safety standards. Training and mentoring of staff are part of the duties.

Qualifications

• High school diploma or GED required.
• Shuttle Driver experience required.
• Supervisory experience preferred but not required.
• Strong customer service experience.
• Parking industry experience required.

Responsibilities

• Oversee shuttle operation during scheduled shift and greet customers.
• Ensure shuttles are maintained and pre-inspection reports are completed.
• Order equipment and supplies needed for shuttle maintenance.
• Communicate with vehicle maintenance team and review Driver records.
• Complete DOT documentation for each Shuttle Driver and keep records up to date.
• Assign shuttles to drivers to track miles for end-of-month reporting.
• Ensure all Shuttle Driver shifts are covered and staff adhere to rules.
• Supervise, mentor and train staff on daily activities.
• Promote customer relations and assist with minor vehicle issues.

Skills

Communication

English proficiency

Feedback openness

Urgency/Timeliness

Continuous improvement

Teambuilding

Education

High school diploma or GED

Job description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are also a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients".

The Spirit of the Position:

The Assistant Shuttle Manager oversees the Shuttle operation while greeting and creating a welcoming atmosphere for our customers and clients and employees. This position takes ownership of the Shuttle operation during their scheduled shift.

Must be available to work frequent nights and weekends.

Principal Job Duties:

• Ensures that Shuttle Drivers are completing accurate pre-inspection reports
• Ensures that maintenance is complete on all shuttles within the operation, including checking all fluids.
• Orders equipment and supplies that are needed to ensure that the shuttles are maintained.
• Communicates with vehicle maintenance team.
• Review and file Shuttle Driver records
• Completes DOT documentation for each Shuttle Driver and ensures that regular follow up is completed as needed to keep all documentation is up to date.
• Assigns shuttles to drivers in an effort to keep track of miles for accurate end of month reporting.
• Ensure all Shuttle Driver shifts are covered.
• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction and assisting with minor vehicle issues (jump starting batteries, airing tires, locating vehicles, etc.)
• Assist Shuttle Drivers over radio as needed.
• Assists with periodic training as needed.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Basic Excel and computer skills needed to provide monthly reports to management.
• Other related duties as assigned.

Education:

• High school diploma or GED required.

Experience:

• Shuttle Driver experience required
• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

Physical Demands:

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.