Assistant Showroom Manager

Allied-Maker-; New York (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

Allied Maker is seeking a polished Assistant Showroom Manager for its Tribeca showroom. The role focuses on welcoming clients, guiding them through the collection, and supporting the Client Strategy team to move projects forward.

The position emphasizes warmth, judgment, and a refined eye for luxury design. Ideal candidates have 2–4 years in client-facing environments; luxury retail or showroom experience is preferred.

Qualifications

• 2–4 years in a polished, client-facing environment.
• Experience in luxury retail, fashion, hospitality, showrooms, galleries, or design is preferred.
• Exceptional written and verbal communication skills.
• Natural ability to make clients feel welcomed, understood, and well cared for.
• High attention to detail and strong organizational habits.
• Reliable follow-through and the discipline to close loops.
• Calm under pressure when working with discerning clients and complex timelines.
• Genuine curiosity about design, materials, craftsmanship, and how things are made.
• Strong judgment about when to act independently and when to seek guidance.

Responsibilities

• Inbound calls and general inquiries answered with warmth, composure, and clarity.
• Represent Allied Maker with a luxury design studio voice and tone.
• Escort showroom visitors and guide clients through the collection.
• Coordinate appointments, refreshments, and transitions between visits.
• Maintain a polished showroom, ready for clients at all times.
• Support CRM updates and client follow-ups for ongoing projects.
• Assist with sample requests, shipments, and related operational tasks.

Skills

Client-facing

Luxury retail

Communication skills

Attention to detail

Follow-through

Tools

Wrike

NetSuite

Job description

Allied Maker delivers luxury-crafted, highly engineered, sophisticated yet simple lighting fixtures, proudly produced in the United States and shared worldwide.We are passionate about using the finest materials, embracing natural patinas, and honoring the art of artisan craftsmanship. We create our parts in-house and collaborate with the best local makers to produce fixtures made with love by skilled artisans.

Founded in 2012 as a garage woodworking studio on the North Shore of Long Island, Allied Maker has grown into a design studio with a strong manufacturing backbone. How we care for our clients is central to everything we build.

The Role

Allied Maker is seeking a polished, highly capable professional to join our Client Strategy team as Assistant Showroom Manager.

This is a junior, mentored role for someone who already operates at a high standard and is ready to expand their capabilities within a luxury design and manufacturing studio. It is not necessary to have prior lighting experience, but the right person will bring a strong foundation in client service, excellent judgment, genuine curiosity, and the desire to develop real expertise.

The Assistant Showroom Manager is often the first voice a client, architect, or designer hears and the primary point of contact for visitors to our Tribeca showroom. The role exists to make every interaction feel calm, competent, personal, and unmistakably Allied Maker. You will manage inquiries, welcome and guide showroom visitors, introduce clients to our collection and custom capabilities, track follow-ups, and support the Client Strategy team in moving projects forward. Over time, you will develop a sophisticated understanding of our materials, products, process, and language, as well as how luxury lighting is specified, produced, and delivered.

Our Tribeca showroom is one of the most beautiful working environments in the city. You will be surrounded by the work we make and represent it to discerning architects, interior designers, developers, and private clients working on significant projects. The environment requires someone with a refined eye, genuine warmth, strong follow-through, and the composure to match the people walking through our door.

Key Responsibilities

Client Communication

• Answer inbound calls and general inquiries with warmth, composure, and clarity
• Represent Allied Maker through a voice and tone appropriate to a luxury design studio
• Listen carefully, ask thoughtful clarifying questions, and route inquiries appropriately
• Respond to general email inquiries promptly and professionally
• Recognize when an issue should be escalated and communicate it clearly to the appropriate team member
• Handle moments of client frustration with patience, discretion, sound judgment, and emotional intelligence
• Follow through on client needs and ensure that commitments are not lost between conversations

Showroom Experience and Daily Operations

• Welcome visiting clients, designers, architects, vendors, and guests
• Ensure that every arrival and showroom interaction reflects the Allied Maker brand
• Guide visitors through the collection and provide thoughtful, accurate product information
• Maintain a showroom environment that is organized, polished, presentable, and ready for clients at all times
• Coordinate appointments, refreshments, meeting preparation, and transitions between visits
• Monitor showroom materials, samples, literature, and supplies
• Support the planning and execution of showroom events, trade programs, and presentations

Client Strategy and Administrative Support

• Support the Client Strategy team with scheduling, follow-up tracking, document preparation, and CRM updates
• Prepare materials for client meetings, showroom visits, presentations, and trade events
• Assist with sample requests, shipments, mail, and related operational tasks
• Maintain accurate client and project information in internal systems
• Track open items and follow through until they are resolved
• Help ensure that information moves cleanly between clients, the showroom, and the broader Allied Maker team
• Take ownership of recurring responsibilities and complete them reliably without repeated prompting

Learning and Growth

• Develop a thorough understanding of Allied Maker’s collections, materials, finishes, specifications, and custom capabilities
• Learn the design intent and craftsmanship behind the products
• Build an understanding of the lighting industry and the needs of architects, interior designers, lighting designers, and other specifiers
• Ask thoughtful questions, retain information, and apply what you learn in future client interactions
• Accept feedback constructively and incorporate it into your work
• Take on increasing client and showroom responsibility as your knowledge and capability grow

Qualifications

• Approximately 2 to 4 years of experience in a polished, client-facing environment
• Experience in luxury retail, fashion, hospitality, showrooms, galleries, design, or a related field is preferred
• Exceptional written and verbal communication skills
• A natural ability to make people feel welcomed, understood, and well cared for
• High attention to detail and strong organizational habits
• Reliable follow-through and the discipline to close loops
• Composure when working with discerning clients, significant projects, and complex timelines
• Genuine curiosity about design, materials, craftsmanship, and how things are made
• Strong judgment about when to act independently and when to ask for guidance
• Proficiency with standard business tools
• Experience with Wrike or NetSuite is helpful but not required
• Availability to work on-site in the Tribeca showroom Monday through Friday, from 9:00 AM to 6:00 PM

What We Are Looking For

• Polished and professional without feeling formal or rehearsed
• Warm, attentive, and emotionally intelligent
• Accurate, organized, and consistent
• Calm under pressure
• Proactive about follow-through
• Receptive to direct feedback and mentorship
• Able to represent the company with discretion and good judgment
• Motivated to grow with a company that is expanding quickly
• Proud to contribute to an exceptional client experience at every level

Compensation and Benefits

• Annual salary of $75,000 to $85,000, based on experience
• Health, dental, and vision insurance
• 401(k) with a 4% company match
• Paid time off and company holidays
• Direct mentorship from company founders and senior leadership
• Exposure to significant residential, hospitality, and commercial design projects
• The opportunity to represent a real product with a meaningful story
• A team that takes craft, design, and execution seriously at every level
• Meaningful room to grow as Allied Maker continues to expand

Allied Maker is an equal opportunity employer. We welcome applicants whose experience, discipline, warmth, and point of view can contribute to the strength of our team.