Assistant, Showroom & Demo Center

CANYON BICYCLES USA INC; Carlsbad (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Canyon Bicycles USA is seeking a friendly Assistant, Showroom & Demo Center to welcome customers, set up bike test rides, and guide them through the purchase process at our Carlsbad showroom.

This part-time position supports the Commercial Excellence team, develops product knowledge through training, and helps merchandise the space while delivering outstanding customer service in a fast-paced retail environment.

Qualifications

• High School Diploma.
• Minimum 1 year of experience in customer service or retail.
• Ability to work Tuesday through Saturdays.

Responsibilities

• Provide best-in-class customer service to walk-in guests.
• Develop product knowledge through training and self-study.
• Explain product features and assist customers through purchasing.
• Close sales and resolve walk-in issues.
• Merchandise and organize showroom space.

Skills

Customer service

Retail

Communication

Organization

Education

High School Diploma

Tools

SAP

Salesforce

Microsoft Teams

SharePoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant, Showroom & Demo Center

Showroom Part Time Carlsbad, Carlsbad, CA, US

POSITION DESCRIPTION

Position Title

Assistant, Showroom & Demo Center (Part-Time)

Number of Facilities

1

Location

Carlsbad, CA (Onsite)

Location

Carlsbad, CA (On-site)

Travel %

0%

Manager, Showroom & Demo Center

About Canyon

Canyon is a German-engineered, direct-to-consumer bicycle brand headquartered in Koblenz, Germany, and the first bike brand to sell online, directly to riders. Canyon Bicycles USA, established in 2017 in Carlsbad, California, brings road, gravel, mountain and e-bikes to riders across North America.

Position Summary

The Showroom & Demo Center Assistant is a frontline member of the greater Commercial Excellence department. The overall goal of this position is to facilitate an exceptional customer experience for anyone who walks in the door. This part-time role includes setting up customers to test bikes, explaining product features and functionality, guiding customers through the purchasing process, closing sales, finding resolutions to walk-in customer issues, and helping merchandise and organize the space.

ESSENTIAL JOB FUNCTIONS

• Provide best-in-class customer service: Outgoing and able to quickly connect with the customer to understand what is important them and why they came to visit.
• Develop and maintain expert-level Canyon product knowledge: Through rigorous training, initially provided by Canyon, but continuously improved upon through self-study of internal resources such as the website, internal tech bulletins, product briefs, bike launch presentations, and other internal documentation.
• Effectively communicate with customers and internal team: Manage multiple interactions throughout the day, show proficiency in offering the right answer to the customer, elevate when support is needed to find correct information, and be able to appropriately resolve conflict or confusion in a constructive manner.
• Demonstrate aptitude for internal operating systems: Understanding and working with key operations systems are essential in performing daily functions. Training will be provided, but developing proficiency in business technologies such as SAP, Salesforce, Microsoft Teams, and SharePoint is required.
• Support critical KPI targets: An Assistant’s performance is assessed by their contribution to the critical daily metrics of the Showroom & Demo Center. Such metrics include but are not limited to the number of test rides completed, bike sales, gear sales, and New Bike Day consultations.
• High School Diploma
• Minimum 1 year of experience in customer service or retail
• Ability to work Tuesday through Saturdays.

Preferred KNOWLeDGE, SKILLS, AND ABILITIES

• Understanding of the cycling industry or personal cycling experience.
• Excellent communication and collaboration skills with the ability to find answers or de-escalate difficult situations.
• Highly organized with an acute ability to pay attention to detail.
• Performs well in a high-pressure, fast-paced environment.
• Self-starter who takes initiative and is intrinsically driven to solve problems.

Work Environment and Physical Factors

We offer a professional, upbeat, and fun work environment at Canyon Bicycles US Headquarters in Carlsbad. It is a world-class office space with a Canyon Showroom for displaying our professional team and athlete bikes. This role is an opportunity to be a part of the cycling and sports industry, work alongside an awesome team, and contribute to a growing company.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to move bikes and be standing for extended periods of time. The employee must occasionally lift and/or move up to 50 pounds.

Equal Opportunity and Accommodation

Canyon Bicycles USA is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act. Reasonable accommodation is available to qualified individuals with disabilities.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Employment with Canyon Bicycles USA is at-will.