Assistant Shop Manager - Gilroy, CA

See S Candies; Gilroy (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

See’s Candies is seeking a Retail Assistant Manager for our PACHECO PASS RETAIL location. You’ll work with the Shop Manager to drive sales, deliver outstanding customer service, and oversee daily store operations in a fast-paced confectionery environment.

The role demands leadership, scheduling, coaching staff, and ensuring compliance with company policies while maintaining a welcoming, high-performing team.

Qualifications

• Minimum 1 year of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Excellent customer service, communication, organizational skills, cash handling, and merchandising ability.
• Ability to follow and enforce company policies and procedures.
• Strong work performance.
• Sales-driven mindset with ability to grow the business.
• Ability to learn new technologies quickly and manage change.
• Physical ability to carry out essential functions including packing candy, stocking shelves, ringing sales, standing/walking, lifting up to 25 pounds.
• Flexible hours including weekends and holidays.
• Internal applicants must be in good standing.

Responsibilities

• Lead retail team under Shop Manager to achieve sales goals.
• Support daily, monthly, and annual sales targets.
• Communicate and implement company policies and programs.
• Delegate tasks and ensure compliance.
• Resolve customer and employee concerns professionally.
• Train and develop team on programs and procedures.
• Provide feedback to enhance performance and growth.
• Assist in recruiting qualified candidates.
• Ensure compliance with policies, safety, and assets.
• Monitor expenses to meet budgetary goals.
• Handle cash procedures and banking.
• Maintain accurate timekeeping and payroll approvals.
• Ensure wage and break compliance.
• Create weekly schedules with Shop Manager and District Sales Managers.
• Manage paperwork deadlines (banking, new hires, inventory).
• Other duties as assigned.

Skills

Retail management

Customer service

Communication

Cash handling

Merchandising

Staff training

Job description

Work is Sweet!

‘Quality without Compromise’ is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.

See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary:

As a Retail Assistant Manager, you will play a vital role in supporting the overall operation of the retail location. Working closely with the Shop Manager, you’ll contribute to achieving sales targets, maintaining excellent customer service, and ensuring smooth day-to-day operations. This position involves leadership responsibilities and active involvement in various aspects of retail management.

Location: PACHECO PASS RETAIL

Job Description:

If you are a dedicated leader committed to See’s Candies’ values and standards, we invite you to apply for the Retail Assistant Manager position. This role is a key contributor to the success of our retail location, supporting the Shop Manager in achieving sales goals, ensuring exceptional customer service, and maintaining operational excellence. Join us in creating a positive and successful retail environment!

Key Responsibilities:

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales-focused and customer-focused environment.




• Set an example by achieving daily, monthly, and annual sales goals.




• Communicate and implement company direction, policies, and programs.




• Delegate tasks, ensure team compliance, and provide necessary follow-up.




• Assist in resolving customer and employee concerns in a professional and timely manner.




• Aid in training and developing team members on company programs, policies, and procedures.




• Provide support and feedback to team members to enhance their performance and growth.




• Assist in recruitment efforts by identifying and recommending qualified candidates for employment.




• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.




• Assist in monitoring and controlling expenses to meet budgetary goals.




• Support procedures related to cash handling, protection of company assets, and banking.




• Assist in maintaining accurate timekeeping records and promptly approving weekly payroll.




• Ensure compliance with state and federal laws related to wages and breaks.




• Collaborate with the Shop Manager and District Sales Managers to create and implement weekly work schedules.




• Assist in managing paperwork to meet established deadlines, including banking, new hires, and inventory.




• Other duties as assigned.

Minimum Qualifications:

• Minimum 1 year of retail management experience.




• Proven success in developing, motivating, training and coaching employees.




• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.




• Ability to follow, as well as implement and enforce, company policies and procedures.




• Strong work performance.




• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.




• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.




• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.




• Flexibility in working hours, including weekends and holidays.




• * Internal applicants must be in good standing.

The pay rate for this position is $29.06 per hour.

Join the See’s Candies family and be part of a tradition of sweetness that has delighted generations!

See’s is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).