Assistant Shop Manager - Clackamas Town Center

See's Candies, Inc.; Oregon (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

See’s Candies is seeking a Retail Assistant Manager to support the operation of the retail location. You will work closely with the Shop Manager to drive sales, deliver outstanding customer service, and ensure smooth day-to-day shop activities.

Lead the team, set daily, monthly, and annual goals, train and develop staff, manage cash handling and scheduling, and uphold store policies. This role requires retail management experience and a passion for delivering quality service.

Qualifications

• Excellent customer service and communication skills.
• Strong organizational and merchandising abilities.
• Experience with cash handling and loss prevention.
• Ability to train, coach, and motivate staff.

Responsibilities

• Provide effective leadership to the retail team and maintain a sales-focused environment.
• Help achieve daily, monthly, and annual sales goals.
• Communicate and implement company policies and programs.
• Delegate tasks, ensure compliance, and follow up as needed.
• Assist in recruiting and developing qualified candidates.
• Monitor expenses to meet budgetary goals.
• Oversee cash handling and banking procedures.
• Maintain accurate timekeeping and approve weekly payroll.
• Ensure compliance with wage and break laws.

Skills

Customer service

Communication

Organizational skills

Cash handling

Merchandising

Job description

Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e‑commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary

As a Retail Assistant Manager, you will play a vital role in supporting the overall operation of the retail location. Working closely with the Shop Manager, you'll contribute to achieving sales targets, maintaining excellent customer service, and ensuring smooth day-to-day operations. This position involves leadership responsibilities and active involvement in various aspects of retail management.

Key Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales-focused and customer-focused environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Assist in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Provide support and feedback to team members to enhance their performance and growth.
• Assist in recruitment efforts by identifying and recommending qualified candidates for employment.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist in monitoring and controlling expenses to meet budgetary goals.
• Support procedures related to cash handling, protection of company assets, and banking.
• Assist in maintaining accurate timekeeping records and promptly approving weekly payroll.
• Ensure compliance with state and federal laws related to wages and breaks.
• Collaborate with the Shop Manager and District Sales Managers to create and implement weekly work schedules.
• Assist in managing paperwork to meet established deadlines, including banking, new hires, and inventory.
• Other duties as assigned.

Minimum Qualifications

• Minimum 1 year of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.

The pay rate for this position is $25.66 per hour.

See's is an EOE See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).

Join the See's Candies family and be part of a tradition of sweetness that has delighted generations!

Your next sweet adventure starts here!

Like a Box of Chocolates, we believe that variety is the spice of life, and it takes many unique individuals working together to reach our common goals.

For over 100 years, See's Candies has dedicated to making candy Mary See's way; helping to make the world a sweeter place, one piece of candy at a time.

See's has grown from one shop to over 240 shops across America, plus a flourishing online store, without ever compromising on the best tasting, highest quality candy around.