Assistant Shop Manager

Geforce Auto; Inglewood (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the automotive service industry is seeking an Assistant Shop Manager to supervise technicians and ensure high levels of customer satisfaction. This role involves overseeing operations, delegating tasks, and maintaining safety standards. The ideal candidate will have strong leadership skills and a customer-focused attitude, along with a solid background in automotive repair.

Benefits

401(k)

Paid Holidays

Paid Vacation/PTO

Employee Discounts

Qualifications

• Must have exceptional customer service skills.
• Must possess strong and positive leadership skills.
• Must have strong knowledge in automotive mechanical diagnosis.

Responsibilities

• Oversee daily operations of the service and repair department.
• Delegate work to technicians and ensure completion.
• Perform vehicle inspections and communicate with staff.

Skills

Customer Service

Leadership

Problem Solving

Teamwork

Education

High School Diploma/GED

Job description

Benefits:

401(k)

Competitive salary

Free uniforms

The Assistant Shop Managers are responsible for supervising a team of technicians in general service and auto repair; they supervise performance and arrange proper training to ensure the team is operating with the company's standard procedures and operations. Assistant Shop Managers also play an important role in maximizing revenue and customer loyalty by ensuring the highest levels of customer satisfaction so that vehicle owners continue to return to us for future service or repairs.

ESSENTIAL DUTIES

Oversee the daily operations of the service and repair department, ensuring all company policies and procedures are being followed.

Delegate work/assigned duties to technicians and G.S. technicians; oversee work to completion.

Ensure all OSHA and company safety standards are adhered to and the shop is run in a safe and efficient manner in compliance with the company policies, procedures and "Quality Standards".

Test drive vehicles upon vehicle arrival, verifying customer complaint; test drive vehicles upon completion of work to ensure proper repairs are complete.

Communication is key with sales, parts, technicians and inspectors to determine if additional work or parts are needed.

Perform vehicle inspections as needed; verify the technicians' diagnosis and inspectors' preventative maintenance inspections are accurate and complete.

Ensure all customer vehicles are kept clean and tidy. Must notify Store Manager immediately of anything that has happened to change the appearance or condition of the vehicle.

Must efficiently perform tire/wheel installation, balancing, rotation and repairs in compliance with company policies, procedures and "Quality Standards".

Ensure shop and parking lot areas are clean and tidy at all times, which may include sweeping/mopping, picking up trash, wiping down various surfaces, painting, etc.

Must attend all driver, safety and staff meetings as arranged by management.

Any and all other duties as assigned by management.

MINIMUM EXPERIENCE AND QUALIFICATIONS

Education: High School Diploma/GED

Other Requirements:

Valid Driver's License with a clean driving record.

Must have exceptional customer service skills.

Must have high level of motivation and customer-focused attitude. Ability to work well in a team environment is a must.

Must have strong knowledge in automotive mechanical diagnosis, problem-solving and basic repair of vehicles.

Must have strong computer and phone skills.

Must possess personal and professional integrity.

Must possess strong and positive leadership skills. Must be self-motivated, goal oriented, and have ability to work within a fast-paced environment.

Competitive pay based on experience. Driver's License Required.

Hourly PAY + Overtime and Bonus/Commissions

Benefit Package:

Paid Holidays

Paid Vacation/PTO

401K Retirement & Savings Plan

Employee Discounts

Job Type: Full-time

Schedule:

9 hour shift

Day shift

Monday to Saturday

Experience:

Supervising: 1 year (Preferred)

Automotive repair: 3 years (Preferred)

Customer Service: 3 years (Preferred)