Assistant Shelter Manager

Switchpoint Inc; Saint George (UT); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical

HSA

Dental

Vision

Life & Disability

401k (Part-time included)

EAP - Employee Assistance Program (Pt)

VASA (Part-time included)

Job summary

Switchpoint Inc., a Utah-based nonprofit, is seeking an Assistant Shelter Manager in St. George to support the Shelter Manager and keep shelter operations running smoothly.

You’ll lead staff, coordinate volunteers, manage donations, and uphold the organization’s mission and guiding principles. If you’re an energetic leader who thrives in a fast-paced, collaborative setting, this role offers hands-on experience in resident care, safety compliance, and community service within a respected

Qualifications

• Bachelor’s Degree preferred; AA degree required or equivalent work experience.
• Experience working with homeless families in a shelter environment is highly preferred.
• Knowledge of domestic violence, mental health, and substance abuse issues.
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
• Excellent interpersonal, written, and verbal skills.
• Ability to wear multiple hats within a small nonprofit organization.
• Proficient in MS Office Suite and Google Docs.
• Possesses valid Utah State Driver’s License.
• Commitment to serving homeless families and to the mission, vision, and guiding principles of Switchpoint.

Responsibilities

• Reports to Shelter Manager with clear communication relating to shelter operations.
• Provide staff supervision and maintain communications with immediate staff and Case Managers; ensure triage operations.
• Maintain facility safety, logs, and consistent shelter procedures.
• Collaborate with Shelter Manager and monitor progress of residents per the Resident Handbook.
• Process and handle resident warnings/violations as directed by policy and handbook.
• Oversee training of Shelter Support staff on policy, de-escalation, and communication.
• Update room chart and supervise daily chores for AM/PM shifts.
• Assist in managing the shelter kitchen, donations, volunteers, and food safety requirements.
• Assist in managing shelter office, correspondence, and general admin tasks.
• Maintain a safe and clean shelter environment for guests.
• Assist in maintaining shelter licensing requirements and postings.
• Understand and implement Switchpoint’s mission, guiding principles, and Staff Code of Conduct.
• Ensure shelter rules and procedures are followed; maintain calm demeanor and professional boundaries.
• Supervise day-to-day operations and upkeep of the shelter inside and out.
• Conduct room and safety checks; perform routine screenings with potential residents.
• Communicate regularly with staff to ensure consistency and quality of service.
• Other duties as assigned.

Skills

Leadership

Communication

Interpersonal skills

Staff supervision

Education

AA Degree or equivalent

Bachelor’s degree preferred

Tools

MS Office

Google Docs

Job description

Description

Assistant Shelter Manager

St. George, Utah Location

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014.

• OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.
• OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance.

GUIDING PRINCIPLES:

• Kindness: To demonstrate compassion and respect for all people.
• Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.
• Transparency: To be open and honest in our relationships.
• Authenticity: To do what we say we do.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.
• Golden Rule: To treat all people as we ourselves would wish to be treated.

OUR MOTTO: It Takes All of Us to End Homelessness.

PURPOSE: Join a team that's changing lives! As the Assistant Shelter Manager, you'll work alongside the Shelter Manager to keep shelter operations running smoothly while championing Switchpoint’s mission and guiding principles. You'll help lead and support staff, engage with clients, coordinate volunteers, manage donations, and contribute to innovative solutions through the Triage Approach. If you’re an energetic leader who enjoys variety, collaboration, and making a real impact, we’d love to have you on our team.

Requirements

Job Responsibilities:

• Reports to Shelter Manager with clear communication relating to shelter operations. Participate in team meetings (when needed) and assist with bringing consistency and unity among shelter teams.
• Provide staff supervision by maintaining communication with immediate staff and assisting Case Managers with daily challenges; ensure the triage approach operates efficiently; ensure Resident Managers are doing their jobs in keeping the facility clean and safe and documenting all activities in the daily logs.
• Maintains security of shelter residents by closely monitoring the facility and by following shelter procedures; monitoring logbook; ensuring the entrance of the shelter(s) is staffed properly and walking through the facility checking resident rooms, bathrooms, kitchen area and outside etc on a routine basis.
• Collaborate with the Shelter Manger and monitor progress of all residents at shelters in accordance with the Resident Handbook; this includes ensuring that all residents are adhering to all shelter rules and doing chores on time; confronting behaviors and writing disciplinary action forms per Shelter Rules/Policy as needed.
• Processing and handling resident warnings/violations as directed by the Resident Handbook, Policy, and Shelter Manager
• Oversee ongoing training of Shelter Support staff with emphasis on policy/procedures/rules, de-escalation, communication skills, and staff development.
• Update and maintain the room chart and oversee the compliance of shelter residents completing daily chores for AM and PM and taking appropriate action as needed.
• Assist Volunteer Manager and Kitchen Manager in the oversight of the shelter kitchen, working with the Support Staff and Volunteers to make sure resident meals are prepared on time and in compliance with the Utah State Department of Health regulations; and ensuring the kitchen area is properly managed and the freezers, refrigerator, pantry and workspaces are clean and orderly.
• Assist in managing the shelter office and prepare general correspondence, answering telephones, and office machines, sorting mail and other general office work as necessary.
• Maintain a safe and clean shelter environment for guests (including keeping offices, reception areas, kitchen, etc. clean and uncluttered).
• Assist in maintaining shelter licensing requirements – including associated staff training and licensing general provisions.
• Assist in maintaining shelter information boards and ensuring sign‑up sheets and postings for events are up to date in the shelter intake area.
• Understand and implement Switchpoint’s mission, vision and guiding principles and adhere to the Staff Code of Conduct and policies and procedures.
• Ensure all responsibilities are carried out and enforce shelter rules, policies, and procedures of Switch point.
• Maintain a calm demeanor, model positive behavior, and professional boundaries
• Supervise the day-to‑day operations and upkeep of the shelter inside and out.
• Conduct scheduled and random room checks and monthly safety checks of rooms.
• Conduct telephone screenings with potential residents and maintain professionalism and courtesy with all individuals even when the shelter is full.
• Communicate regularly with all other staff members to ensure consistency and quality of service.
• Other duties as assigned.

Recordkeeping and Reporting:

• Report critical incident(s) immediately to Regional Director and Shelter Manager.
• Collects data necessary to meet funding requirements and statistical reports.

Qualifications And Key Skills

• Bachelor’s Degree preferred. Minimum: AA Degree required or equivalent work experience.
• Previous experience working with homeless families in a shelter environment is highly preferred.
• Knowledge of domestic violence, mental health, and substance abuse issues
• Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
• Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
• Excellent interpersonal, written, and verbal skills
• Ability to wear multiple hats within a small nonprofit organization.
• Proficient in MS Office Suite and Google Docs
• Possesses valid Utah State Driver’s License
• Commitment to serving homeless families and to the mission, vision, and guiding principles of Switchpoint.

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical
• HSA
• Dental
• Vision
• Life & Disability
• 401k (Part-time included)
• EAP - Employee Assistance Program (Parti-time included)
• VASA (Part-time included)

Compensation

Starting wage: $24/hour

Full-Time Position

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.

"Employment may be contingent upon the successful completion of a background check in accordance with applicable laws and regulations and dependent on the position you are applying for at Switchpoint."