Assistant Services Manager Req ID: 351444

ULTA Beauty; California; On-site; USD 50,000 - 65,000; Full time

Job summary

A leading beauty retailer is seeking an Assistant Services Manager to enhance guest experiences and drive sales in hair and skin services. The role involves managing salon operations, developing talent, and ensuring compliance with company standards. Ideal candidates will have a cosmetology background and strong leadership skills. Join a supportive team committed to personal and professional growth.

Benefits

Comprehensive benefits package

Qualifications

• 2-3+ years relevant salon management experience.
• Knowledge of state cosmetology regulations.

Responsibilities

• Lead a high-performing team to drive sales in hair and skin services.
• Perform salon services and achieve productivity goals.
• Train and develop service professionals.

Skills

Proficiency in salon techniques

Technological proficiency

Strong interpersonal skills

Organizational skills

Ability to work under pressure

Education

Cosmetology school graduate

Cosmetology license

Tools

POS

MS Office

Apple devices

Job description

OVERVIEW

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, industry-leading beauty professionals share their expertise and build authentic community, creating a real sense of belonging while innovating to revolutionize the industry.

Enjoy robust organizational support, increased investment, personal empowerment, and growth opportunities within a stable company.

GENERAL SUMMARY & SCOPE

The Assistant Services Manager (ASM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that drives sales in hair and skin services. Supporting the Experience Manager, the ASM manages all aspects of the services business, including sales, events, guest satisfaction, and operational excellence, while also providing guest services directly in the salon. The role emphasizes performance, people, and process management, requiring a results-driven approach, industry passion, exceptional guest service, leadership, and technical aptitude.

PRINCIPAL DUTIES & RESPONSIBILITIES

The ASM champions Ulta Beauty’s core values and performs duties including:

Performance

• Perform salon hair, makeup, skincare services, and product demos for guests.
• Achieve weekly individual productivity goals.
• Promote accountability to meet sales, guest loyalty, payroll, omni-channel, and retail shrink goals.
• Drive profitability through operational excellence and sales growth.
• Support service events to enhance guest experience and meet sales and payroll targets.
• Analyze financial and operational reports regularly and respond promptly.
• Address underperformance in service sales with strategic initiatives.
• Stay informed about industry trends, products, and services to better serve guests.
• Maintain consistent attendance and enforce the attendance policy.

People

• Assist in attracting, hiring, and retaining diverse top talent using various methods.
• Build an engaged team aligned with the Ulta Beauty brand through effective communication and coaching.
• Train and develop service professionals, providing feedback and growth plans.
• Create an inclusive environment that fosters growth and engagement.
• Develop professional relationships that support sales and service goals.
• Promote a culture of service excellence among leadership.

Process

• Ensure compliance with company policies and standards.
• Review and respond to company communications timely.
• Enforce dress code and manage inventory and supplies within budget.
• Utilize task management tools for store operations.
• Protect assets and minimize loss through adherence to standards.
• Support continuous improvement and technology adoption.
• Assist in staffing schedules to optimize traffic and productivity.

JOB QUALIFICATIONS

Education

• Cosmetology school graduate
• Cosmetology license and/or management license as required by law

Experience

• 2-3+ years relevant salon management or related experience
• Knowledge of state cosmetology regulations and hiring requirements
• Experience with financial management, sales, and reporting
• Leadership skills in talent development and change management

Skills

• Proficiency in salon techniques and product knowledge
• Technological proficiency (POS, MS Office, Apple devices)
• Strong interpersonal and organizational skills
• Ability to work under pressure and adapt

SPECIAL POSITION REQUIREMENTS

• Flexible full-time schedule including evenings, weekends, and holidays
• Participation in meetings and conferences

WORKING CONDITIONS

• Mobility throughout the store during shifts
• Frequent standing, bending, reaching, lifting up to 10 lbs
• Use of computers and office devices

Ulta Beauty is committed to accommodating associates with disabilities and offers a comprehensive benefits package for full-time and part-time employees. For more details, visit our Benefits and Career Development page.