Assistant Service Operations Manager - Night Shift

Rivian; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Join a leading company as an Assistant Service Operations Manager on the Night Shift. This role involves overseeing service operations, managing budgets, and leading a customer-focused team. Ideal candidates will have extensive experience in the automotive sector and strong leadership skills. The position requires a hands-on approach and a commitment to operational excellence, ensuring high standards of service and team morale.

Qualifications

• 6+ years of experience in automotive or related fields.
• Ability to influence scalability in a complex organization.

Responsibilities

• Manage budget expectations and oversee cost centers.
• Lead a customer-centric team of Mobile/Service Technicians.
• Implement and improve field service operations.

Skills

Communication

Detail-oriented

Analytical Skills

Planning

Organizational Skills

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Assistant Service Operations Manager - Night Shift

Join Rivian as an Assistant Service Operations Manager - Night Shift.

About Rivian
Rivian is committed to keeping the world adventurous forever through emissions-free Electric Adventure Vehicles and a team of curious, courageous individuals who share a love for the outdoors and a commitment to environmental protection.

Role Summary
The Assistant Service Operations Manager is an experienced professional with high energy, initiative, and a working knowledge of service processes. The role requires a customer-first approach, adaptability, creativity, and servant leadership. Reports to the Service Operations Manager.

Responsibilities

• Partner with Service Operations Manager to meet or exceed performance standards for operations and customer service.
• Manage budget expectations and oversee cost centers such as working hours, inventory, and accounts receivable.
• Lead local operations with a hands-on and servant leadership approach.
• Manage high-value inventory reconciliation.
• Collaborate with Service, Sales, Retail, and Delivery & Field Operations teams.
• Implement and improve field service operations in partnership with cross-functional teams.
• Coordinate logistics and meetings internally and externally.
• Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors.
• Cover for the Service Operations Manager when needed.
• Foster an inclusive Rivian culture with high team morale.
• Ensure adherence to safety, cleanliness, and organizational standards.

Qualifications

• 6+ years of experience in automotive, OEM, Tier 1 or related fields.
• Bachelor’s degree or equivalent experience.
• Ability to influence scalability in a complex organization.
• Effective management of onsite and remote service teams.
• Excellent communication skills.
• Detail-oriented with strong analytical and interpersonal skills.
• Strong planning and organizational skills focused on operational excellence.
• Proficiency in computer skills, including Microsoft Office.
• Professionalism, discretion, judgment, and tact.
• Ability to handle multiple priorities and meet deadlines.
• Knowledge of automotive equipment and servicing methods; technical knowledge preferred.
• Flexibility to travel as needed.
• Experience in start-up environments is a plus.
• Understanding of problem-solving methodologies like SWOT, Lean, Six Sigma.
• Valid driver’s license with a clean record for the past 3-5 years.
• Fluent in English.
• Physical ability to perform occupational tasks, including lifting up to 50 lbs and standing for extended periods.

Additional Information

Rivian is an equal opportunity employer. Accommodations are available for applicants with disabilities. For accommodations, contact [e-mail].

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