ASSISTANT SERVICE MANAGER (Woodland Hills)

GHP Management; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as an Assistant Maintenance Manager where you will enhance the living environment for residents and uphold the community's reputation. Your role will involve hands-on maintenance tasks, exceptional customer service, and mentoring fellow technicians. This position offers the chance to work in a fast-paced setting, ensuring that all repairs and services meet high standards. With a focus on community and teamwork, you will play a vital part in creating a welcoming atmosphere for all residents. If you have a passion for maintenance and a commitment to excellence, this is the perfect opportunity for you.

Benefits

Fully paid medical insurance

Dental insurance

Vision insurance

Flexible spending account

Life/AD&D insurance

Pet insurance

Employee Assistance Program

Free onsite parking

Qualifications

• 2-5 years in property management or hospitality as a technician.
• Ability to understand basic instructions verbally or in written form.

Responsibilities

• Create a sense of community and an outstanding living experience for residents.
• Responsible for the preparation of vacant units for occupancy.
• Mentors other Maintenance Technicians and helps with their development.

Skills

Customer Service

Attention to Detail

Basic Plumbing

Electrical Tasks

Carpentry Work

Multi-tasking

Education

High School Diploma or equivalent

Tools

HVAC Certification

Job description

As an Assistant Maintenance Manager, you will play an increasingly important role at GHP. It is you who will create a quality living environment for our residents by maintaining our properties in the best possible conditions. You will be a crucial team member that will contribute in a big way towards the overall reputation of GHP. Nothing sends a stronger message than the aesthetics of our communities and you are the professional that will make it happen.

The ideal candidate will demonstrate strong attention to detail, practical mindset, as well as an outgoing and friendly personality.

REPORTS TO:Maintenance Manager

HOW YOU WILL CONTRIBUTE:

Customer Service:

• Create a sense of community and an outstanding living experience for residents
• Welcome and greets every guest and resident
• Provide assistance to guests and residents by holding doors; picking up dropped items; giving directions and offering assistance to a disabled person
• Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.

Maintenance:

• Demonstrates care through the completion of daily repair and upkeep of the community
• Responsible for the preparation of vacant units for occupancy
• Maintain a thorough knowledge of GHP policies and community policies, including OSHA (Occupational Safety & Health Act) standards and company safety policies
• Delivers a quality end result to residents by ensuring that repairs are completed thoroughly, in a timely manner and as per supervisor’s instructions
• Completes tasks related to basic plumbing
• When staffing situation requires, completes unit painting projects to meet market ready requirements
• Completes appliance repairs and services
• Completes simple electrical tasks
• Completes simple carpentry work
• Demonstrates a high level of technical ability within the repair requirements of the community.
• Serves as Senior Maintenance Technician for the team and as such is responsible for completing more complex tasks.
• Mentors other Maintenance Technicians and helps with their development and learning of new techniques and skills
• Other duties as assigned

ADDITIONAL RESPONSIBILITIES:

• Serves as Senior Maintenance Technician for the team and as such is responsible for completing more complex tasks.
• Mentors other Service Technicians and helps with their development and learning of new techniques and skills
• In the absence of the Maintenance Manager delegates and assigns tasks to the Service Technician and provides guidance on what work orders to complete.
• As instructed, supervises and evaluates Maintenance Technicians providing guidance where necessary in areas where improvement is necessary.
• Assists the Maintenance Manager with unit inspections to ensure punch lists are complete and units are market and move in ready.

YOU HAVE:

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
• Personable, positive, team-oriented mindset
• 2-5 years in property management or hospitality as a technician or similar experience
• HVAC certified a plus
• A High School Diploma or equivalent
• Ability to understand basic instructions verbally or in written form
• Ability to multi‐task and have good organizational skills
• May require driving golf cart.

Physical Requirements:

• Responsible for creating a safe, respectful and productive environment.
• Regular and physical attendance is required.
• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
• Constantly positions self to bend, stoop, reach, lift
• Frequently lift/move/carry 25lbs
• Occasionally lift/move/carry up to 50lbs with/without assistance
• Ability to work around chemical cleaning solutions.

The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.

Salary Range: $30.00-$33.00 per hour, D.O.E.

Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.