Assistant Service Manager - Tolleson, AZ

Colonial Group; Tolleson (AZ); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Fantastic Culture

401k + match

Health, Dental & Vision Insurance + HS

Employer paid Life Insurance

Paid Vacation Days

Sick Leave

Employee discounts

Training programs

Job summary

Velocity Vehicle Group is hiring an Assistant Service Manager to support daily operations in a commercial truck service department, coordinating with technicians, service advisors, and the parts team to ensure timely repairs and safety compliance. The role emphasizes delivering quality service and positive customer experiences in a fast-paced environment.

Qualifications include a high school diploma or equivalent with technical diesel/auto training, 3+ years in truck service or related fields,

Qualifications

• High school diploma or equivalent required; technical training preferred.
• Three or more years of experience in commercial truck service or related field.
• Experience as service advisor, lead technician, shop foreman, or team lead preferred.
• Working knowledge of heavy-duty truck systems, preventive maintenance, diagnostics, and repair processes.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to prioritize competing demands and coordinate multiple repairs in a fast-paced environment.
• Proficiency with service management software and repair order systems.
• Valid driver's license; a commercial driver's license may be preferred depending on business needs.

Responsibilities

• Assist the Service Manager with daily shop operations, technician assignments, scheduling, and workload distribution.
• Monitor repair progress and communicate updates regarding completion timelines, estimates, and additional service needs.
• Support service advisors in preparing accurate repair orders, obtaining customer approvals, and maintaining complete documentation.
• Coordinate with the parts department to ensure timely availability of parts and minimize repair delays.
• Help resolve customer concerns professionally and promptly, escalating issues when appropriate.
• Monitor technician productivity, repair quality, turnaround times, and department performance goals.
• Review repair orders for accurate labor charges, parts usage, supporting documentation, and warranty requirements.
• Promote compliance with company policies, manufacturer repair procedures, and applicable safety and environmental requirements.
• Assist with employee training, coaching, performance feedback, and maintaining a clean, organized shop.
• Support preventive maintenance programs and fleet customer service needs.
• Assist with warranty administration and coordination of manufacturer or vendor support.
• Oversee department operations in the Service Manager's absence.

Skills

customer service

communication

organization

problem solving

prioritization

Education

High school diploma or equivalent

Technical training in diesel technology / automotive service

Tools

Service management software

Repair order systems

Basic computer applications

Job description

Who We Are:

Velocity Vehicle Group (VVG) is a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts. Our goal is to be your one stop shop experts for all truckers, owner operators, fleets and companies. This coupled with our Leasing and Rental business and our Financial services business make VVG the leading Truck dealership.

What's in it for You:

VVG is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VVG offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!

WhatYou'll Do:

The Assistant Service Manager supports the daily operations of a commercial truck service department, helping deliver quality repairs, efficient workflow, and a positive customer experience. This role works closely with technicians, service advisors, and the parts department to meet service commitments, maintain safety standards, and support department performance.

Essential Job Duties and Responsibilities:

• Assist the Service Manager with daily shop operations, technician assignments, scheduling, and workload distribution.


• Monitor repair progress and communicate updates regarding completion timelines, estimates, and additional service needs.


• Support service advisors in preparing accurate repair orders, obtaining customer approvals, and maintaining complete documentation.


• Coordinate with the parts department to ensure timely availability of parts and minimize repair delays.


• Help resolve customer concerns professionally and promptly, escalating issues when appropriate.


• Monitor technician productivity, repair quality, turnaround times, and department performance goals.


• Review repair orders for accurate labor charges, parts usage, supporting documentation, and warranty requirements.


• Promote compliance with company policies, manufacturer repair procedures, and applicable safety and environmental requirements.


• Assist with employee training, coaching, performance feedback, and maintaining a clean, organized shop.


• Support preventive maintenance programs and fleet customer service needs.


• Assist with warranty administration and coordination of manufacturer or vendor support.


• Oversee department operations in the Service Manager's absence.

Qualifications:

• High school diploma or equivalent required; technical training in diesel technology, automotive service, or a related field preferred.


• Three or more years of experience in commercial truck service, diesel repair, fleet maintenance, or a related environment preferred.


• Previous experience as a service advisor, lead technician, shop foreman, or team lead preferred.


• Working knowledge of heavy-duty truck systems, preventive maintenance, diagnostics, and repair processes.


• Strong customer service, communication, organizational, and problem-solving skills.


• Ability to prioritize competing demands and coordinate multiple repairs in a fast-paced environment.


• Proficiency with service management software, repair order systems, and basic computer applications.


• Valid driver's license required; a commercial driver's license may be preferred depending on business needs.

Compensation:

• Base Salary: $75,000-$80,000/year (depending on qualifications, skills and experience)


• Eligible for a bonus incentive plan


• Full-time position

Physical Requirements:

• Must be able to pass post-offer drug screening, physical examination and background check

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture


• 401k + match


• Health, Dental & Vision Insurance + HSA & FSA


• Employer paid Life Insurance


• Paid Vacation Days


• Sick Leave


• Company perks such as employee discounts, company events and training programs


• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.