Assistant Service Manager- Tempe, AZ Full Time | Strada

Knightvest Residential; Tempe (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Knightvest Residential is seeking an experienced Assistant Service Manager for a large property in Tempe, AZ. This role is vital for day-to-day maintenance operations and ensuring resident satisfaction through excellent service and upkeep of community standards. The successful candidate will possess strong customer service skills and relevant certifications, contributing to a positive living environment for residents.

Qualifications

• At least 6 months of related experience and training.
• HVAC Certification required.
• Experience with Microsoft Office and property management systems preferred.

Responsibilities

• Complete repairs and improvements to apartment homes following the make-ready checklist.
• Inspect property daily to ensure standards are met and make repairs as needed.
• Maintain a positive customer service attitude at all times.

Skills

Customer Service

Bilingual (English and Spanish)

Education

HVAC Certification

Certified Apartment Maintenance Technician (CAMT)

Tools

Microsoft Office

OneSite/RealPage

ALN systems

Job description

Our Assistant Service Managers are an integral part of keeping our residents satisfied and are responsible for day-to-day maintenance operations and the general upkeep of the community. Our residents enjoy your friendly personality as you diligently work to maintain their homes and provide a beautiful place to live.

At Knightvest, our greatest investment is in our talent. We foster a corporate culture centered on character, attracting and retaining top performers who value customer service. We are in the people business, following the Golden Rule and treating others as we want to be treated. Integrity is a cornerstone of our business, and having fun is a hallmark. Joining our team means joining the best!

We are currently seeking an experienced Assistant Service Manager to join our team at a large property in Tempe, AZ.

Administrative/Office

• Meet daily with the Service Manager to communicate and manage the workflow of all make-readies, service repairs, and special projects.
• Organize and file reports and paperwork daily.
• Manage and complete make-ready checklists and all required maintenance documentation promptly as directed by the Service Manager or Community Manager.

Maintenance/Safety

• Complete repairs and improvements to apartment homes prior to resident move-in, following the make-ready checklist, including window blinds, sheetrock repair, caulking and sealing all windows, sinks, toilets, and baths, touch-up painting, and lighting.
• Inspect the property daily to ensure standards are met, making repairs as needed and reporting to the Lead Maintenance Supervisor.
• Immediately notify the Community Manager of any illegal conduct by vendors, residents, or employees.
• Assist in maintaining grounds, common areas, and amenities.
• Support cost-cutting and expense control by repairing rather than replacing parts when possible.
• Change locks and ensure gates operate according to code and policy.
• Assist with preventative maintenance and special projects as needed.
• Accept service requests from the work order log.
• Maintain a positive customer service attitude at all times.
• Perform additional duties and meet deadlines to exceed expectations.

Requirements

• At least 6 months of related experience and training.
• HVAC Certification required.
• Certified Apartment Maintenance Technician (CAMT) preferred but not required.
• Strong customer service skills; bilingual in English and Spanish preferred.
• Experience with OneSite/RealPage and ALN systems preferred.
• Proficiency in Microsoft Office applications preferred.
• Must pass criminal background check and drug test.