Assistant Service Manager: Service Ops & Customer Care

Paycom - ATS; Town of Canton (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Paycom - ATS in Canton, NY is seeking an Assistant Service Manager to support the Service Manager in daily operations, schedule management, and coordination of technicians. This role emphasizes customer communication, efficient repairs, and profitable department performance.

Qualifications include a High School Diploma (technical degree preferred) and 2+ years in service or technician roles. Experience with service management software and farm/turf equipment is a plus.

Qualifications

• Experience in service operations or technician roles preferred (agriculture or turf equipment a plus).
• High School Diploma or equivalent required; technical degree or certification preferred.

Responsibilities

• Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.
• Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.
• Provide clear communication with customers regarding service updates, estimates, and repair timelines.
• Help coordinate technician workloads based on skill levels and job requirements.
• Monitor service department performance metrics and support continuous improvement efforts.
• Assist in managing department scheduling, including shop and field service calls.
• Support warranty and internal claims processes with accurate and timely submission.
• Ensure compliance with safety and environmental standards.
• Step in to lead or supervise in the Service Manager’s absence.
• Promote and maintain a high level of customer satisfaction and employee engagement.
• Help maintain service department cleanliness, organization, and shop tools/equipment.

Skills

Customer service

Communication skills

Team collaboration

Mechanical systems knowledge

Electrical systems knowledge

Hydraulic systems knowledge

Microsoft Office

Education

High School Diploma

Technical degree or certification preferred

Tools

John Deere Service Advisor

PFW

Microsoft Office

Job description

Paycom - ATS in Canton, NY is seeking an Assistant Service Manager to support the Service Manager in daily operations, schedule management, and coordination of technicians. This role emphasizes customer communication, efficient repairs, and profitable department performance.

Qualifications include a High School Diploma (technical degree preferred) and 2+ years in service or technician roles. Experience with service management software and farm/turf equipment is a plus.