Assistant Service Manager - Raleigh, NC Full Time | The Ashton

Knightvest Residential; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Service Manager to enhance resident satisfaction through effective maintenance operations. In this role, you will be responsible for ensuring that the community exceeds standards through diligent upkeep and repairs. Your proactive approach will help maintain a beautiful living environment while fostering a positive atmosphere for residents and staff alike. This position offers a chance to be part of a team that values integrity, fun, and exceptional customer service. If you have a passion for maintenance and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• 6 months of related experience and HVAC certification required.
• Strong customer service skills and ability to communicate in English and Spanish preferred.

Responsibilities

• Manage daily maintenance operations and ensure resident satisfaction.
• Complete repairs and improvements to apartment homes before move-in.

Skills

Customer Service

Maintenance Skills

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

HVAC Certification

Certified Apartment Maintenance Technician (CAMT)

Tools

OneSite/Real Page

Microsoft Office Suite

Job description

Our Assistant Service Manager are an integral part of keeping our residents satisfied and are responsible for day to day maintenance operations and general upkeep of the community. Our residents will enjoy your friendly personality as you diligently work to maintain their home and provide a beautiful place to live. At Knightvest, our greatest investment is in our talent. By encouraging a corporate culture centered on character, we attract and retain impressive teams comprised of top performers who value customer service. We are in the people business. We follow the Golden Rule, and treat others the way we want to be treated. A cornerstone of our business is integrity. Having fun is a hallmark. Joining our team is joining the best! We are currently looking for an experienced Assistant Service Manager to join our team at a property in Raleigh, NC.

ADMINISTRATIVE/OFFICE

Meet daily with Service Manager to communicate and manage the workflow of all make readies, service repairs and special projects. Organize and file appropriate reports and paperwork daily. Manage and complete make-ready checklists and all other required maintenance documentation in a timely manner as required by the Service Manager or Community Manager.

MAINTENANCE/SAFETY

Complete all needed repairs and improvements to apartment homes prior to resident move-in by following the make-ready checklist including:

1. Window blinds
2. Sheetrock repair
3. Caulk and Seal all windows, sinks, toilets and baths
4. Touch-up paint
5. Lighting

Ensure that the appearance and physical aspects of the community exceeds established standards by physically walking/inspecting the property daily, making repairs and submitting report to the Lead Maintenance Supervisor. Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee. Assists in maintaining the grounds, common areas and amenities. Support cost-cutting and expense control program by fixing rather than replacing parts when possible. Change all locks and ensure all gates are working according to code and the property’s policy. Assists with all preventative maintenance as well as “special projects” as needed. Accepts service requests from work order log. Maintain positive customer service and “can do” attitude at all times. Perform any additional duties/tasks and meet deadlines to exceed expectations.

Requirements

EDUCATION/EXPERIENCE
6 months of related experience and training required. Heating, Ventilation and Air Conditioning (HVAC) Certification required. Certified Apartment Maintenance Technician (CAMT) is preferred, but not required. Strong customer service understanding and experience preferred. Written and verbal skills in English and Spanish preferred. Experience with OneSite/Real Page and ALN online systems preferred. Experience using Microsoft Office applications including Word, PowerPoint, Excel and Internet Explorer preferred. Candidates MUST be able to pass a criminal background check and drug test. Knightvest is an Equal Opportunity Employer.