Assistant Service Manager — Lead VIP Auto Service

Vipauto; Gorham (ME); On-site; USD 45,000 - 65,000; Full time

Job summary

Vipauto is seeking an Assistant Manager in Gorham, Maine, responsible for ensuring a superior customer experience and leading the team. The role involves managing workplace safety, communication with customers about their vehicles, and compliance with all regulations.

A successful candidate needs a comprehensive understanding of automotive servicing, strong leadership skills, and experience in service management. The schedule is 40 hours per week with essential focus on leadership and team performance.

Qualifications

• Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
• Excellent verbal and written communication skills.
• Sound business sense, with analytical and problem-solving abilities.
• Strong organization and time management skills.
• Comprehensive understanding of automotive servicing and the industry.

Responsibilities

• Ensure workplace safety is a priority, following all safety policies.
• Consult and build relationships with customers regarding their vehicles.
• Achieve high customer engagement scores through VIP processes.
• Assist Service Manager in managerial activities and team leadership.
• Ensure compliance with service Code of Ethics and regulations.

Skills

People management and leadership skills

Verbal and written communication

Business analysis and prioritization

Organization and time management

Automotive servicing knowledge

Education

Two years related experience in automotive service management

Completion of two-year college or technical school program

Tools

ASE Certification P2

ASE Certification G1

State Inspection License

Job description

Vipauto is seeking an Assistant Manager in Gorham, Maine, responsible for ensuring a superior customer experience and leading the team. The role involves managing workplace safety, communication with customers about their vehicles, and compliance with all regulations.

A successful candidate needs a comprehensive understanding of automotive servicing, strong leadership skills, and experience in service management. The schedule is 40 hours per week with essential focus on leadership and team performance.