Assistant Service Manager — Lead Auto Service Team

CarGuys Inc.; Greensboro (NC); On-site; USD 42,000 - 69,000; Full time

Benefits offered by this job

Competitive compensation

Benefits

Opportunities for advancement

Job summary

CarGuys Inc. in Greensboro is seeking a dynamic Dealership Assistant Service Manager to oversee daily express lane and service department operations.

You will lead service advisors and technicians, guide workflow, and ensure high customer satisfaction while collaborating across departments. The role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced dealership environment.

Qualifications

• Previous experience in automotive service management or related field preferred.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to multitask and prioritize tasks effectively.
• Detail-oriented with a focus on quality and efficiency.
• Proficient computer skills, including familiarity with service management software.

Responsibilities

• Oversee daily operations of the express lane/service department.
• Manage a team of service advisors and technicians, providing guidance and support to ensure customer satisfaction.
• Monitor service workflow to ensure timely completion of customer vehicles.
• Maintain a high level of customer service by addressing inquiries and concerns promptly and professionally.
• Collaborate with other departments to streamline processes and improve overall efficiency.
• Implement and uphold company policies and procedures to maintain a safe and productive work environment.
• Assist in training and development of staff members to enhance their skills and knowledge.
• Monitor inventory levels and ensure adequate supplies are available for service operations.

Skills

Leadership

Customer service

Communication

Multitasking

Detail-oriented

Tools

Service management software

Job description

CarGuys Inc. in Greensboro is seeking a dynamic Dealership Assistant Service Manager to oversee daily express lane and service department operations.

You will lead service advisors and technicians, guide workflow, and ensure high customer satisfaction while collaborating across departments. The role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced dealership environment.