Assistant Service Manager - Indian Trail, NC

Goodyear Dunlop Tires Germany GmbH; Indian Trail (NC); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to join their dynamic team. In this role, you will gain hands-on experience in a fast-paced auto service center, focusing on building guest relationships and ensuring satisfaction. You will manage service appointments, organize workflow, and drive sales through effective guest interactions. This position offers a competitive base pay and a comprehensive benefits package, including medical plans and 401(k). If you are a motivated individual looking for career advancement in the automotive service industry, this opportunity is perfect for you.

Benefits

Medical Plans

401(k)

Certification Reimbursement

Paid Vacations

Qualifications

• Minimum 1 year of experience in an automotive service department.
• Valid driver's license required.

Responsibilities

• Drive sales goals through guest interactions and service sales.
• Manage service department and contribute to training associates.

Skills

Automotive Service Experience

Customer Service

Sales Skills

Teamwork

Communication Skills

Education

High School Diploma or equivalent

Tools

Automotive Tools

Job description

Location:

Indian Trail, NC, US, 28079

Company: Goodyear

Goodyear. More Driven.

IMMEDIATELY HIRING!!! – APPLY TODAY!!!

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast-paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement, and paid vacations. At Goodyear, we invest in you and your future by providing excellent training for our technician, sales team, and management positions. We offer fast track career advancement opportunities for hard-working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with the tire and auto service innovation leader!

General Description:

As an Assistant Service Manager, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests while delivering outstanding service. You will also become familiar with managing the service department effectively by scheduling associates, service appointments, and organizing workflow to deliver quality work on time to guests. We encourage you to allow us to invest in your success as you invest in ours; apply today!

Responsibilities will include, but will not be limited to:

• Drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests
• Effectively manage the service department as needed
• Contribute to training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, standing, bending, and squatting.

Basic Qualifications:

• Minimum 1 year of previous Automotive Service department experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications:

Position Criteria:

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Ability to follow established safety policies and procedures.

Goodyear is one of the world’s largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two