Assistant Service Manager - Gorham, ME

VIP Tires & Service; Gorham (ME); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to enhance customer experiences and lead a dedicated team. This role involves ensuring safety, managing operations, and delivering exceptional service while supporting the Service Manager. Ideal candidates will possess strong leadership and communication skills, along with a solid understanding of automotive services. Join a vibrant team committed to excellence and customer satisfaction, and contribute to a culture that values safety and teamwork. If you're ready to take the next step in your career and make a difference, this opportunity is for you.

Qualifications

• 2+ years of experience in automotive service management required.
• Strong leadership and people management skills essential.

Responsibilities

• Ensure workplace safety and compliance with all policies.
• Lead the team in delivering excellent customer service.

Skills

People Management

Communication Skills

Organizational Skills

Automotive Knowledge

Leadership

Education

Two-Year College or Technical School Program

Equivalent Experience

Tools

ASE Certifications

Equipment Safety Certification

Job description

Join to apply for the Assistant Service Manager - Gorham, ME role at VIP Tires & Service.

14 County Rd, Gorham, ME 04038, USA Req #257

Monday, March 17, 2025

General Summary

The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Essential Duties & Responsibilities

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
• Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
• Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer.
• Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below.
• Help the Service Manager develop a superior team.
• Ensure all associates have taken and passed all their required LMS training.
• Have all associates complete any and all relevant vendor training.
• Make sure all associates are T.I.A basic automotive service certified.
• Sign up associates and provide study material for applicable ASE certifications.

Additional responsibilities include effective communication, monitoring email, supporting the 5 for 5 process, managing work order dispatching, attending off-site meetings, ensuring facility and equipment maintenance, enforcing procedural compliance, and serving as policy administrator when the Service Manager is not on site.

Performance Measurement

The Assistant Manager supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

Standard Management Work Week

• SCHEDULE: The standard expectation is 5-day work and 40 hours per week.
• ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.

Required Qualifications

• Strong people management and leadership skills, motivational, supportive, assertive, and decisive.
• Excellent verbal and written communication.
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
• Strong organization and time management skills.
• A comprehensive understanding of automotive servicing and the industry.
• Two years related experience in automotive service management.
• Completion of two-year college or technical school program recommended or equivalent experience.
• Valid driver’s license, Equipment Safety Certification, ASE Certifications (C1 required, P2 and G1 recommended), State Inspection License if applicable.

Work Environment

Work is performed within an indoor service department with exposure to varying weather, climate, mechanical equipment, chemicals, and noise levels. Protective eyewear is required.

Physical Demands

Includes sitting, reaching, standing, pushing/pulling, walking, climbing, kneeling, crawling, with weightlifting requirements and vision needs as specified.