Assistant Service Manager- Fort Worth, TX Full Time | The Berkeley

Knightvest Residential; Fort Worth (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading property management company in Fort Worth is seeking an experienced Assistant Service Manager. This role involves overseeing maintenance operations, ensuring resident satisfaction, and managing administrative tasks. Candidates should have strong customer service skills and relevant certifications. Join a team that values integrity and fun while making a positive impact on the community.

Qualifications

• Minimum 6 months of related experience and training.
• Must pass criminal background check and drug test.

Responsibilities

• Meet daily with the Service Manager to manage workflow.
• Complete necessary repairs and improvements to apartment homes.
• Conduct daily inspections of the community.

Skills

Customer Service

Bilingual (English and Spanish)

Education

HVAC Certification

CAMT Certification

Tools

Microsoft Office

OneSite/RealPage

ALN Systems

Job description

Our Assistant Service Managers are an integral part of keeping our residents satisfied and are responsible for day-to-day maintenance operations and general upkeep of the community.

Our residents will enjoy your friendly personality as you diligently work to maintain their homes and provide a beautiful place to live. At Knightvest, our greatest investment is in our talent. We foster a corporate culture centered on character, attracting and retaining top performers who value customer service. We believe in the Golden Rule: treating others as we want to be treated. Integrity is a cornerstone of our business, and having fun is a hallmark. Joining our team means joining the best!

We are currently seeking an experienced Assistant Service Manager to join our team at a large property in Fort Worth, TX.

Responsibilities

1. Administrative/Office: Meet daily with the Service Manager to communicate and manage workflow of all make-readies, service repairs, and special projects. Organize and file reports and paperwork daily. Manage and complete make-ready checklists and maintenance documentation promptly.
2. Maintenance/Safety: Complete necessary repairs and improvements to apartment homes before resident move-in, following the make-ready checklist (e.g., window blinds, sheetrock repair, caulking, sealing, touch-up painting, lighting). Conduct daily inspections of the community, make repairs, and report to the Lead Maintenance Supervisor. Immediately notify the Community Manager of any illegal conduct by vendors, residents, or employees. Assist in maintaining grounds, common areas, and amenities. Support cost-control initiatives by repairing rather than replacing parts when possible. Change locks and ensure gates operate according to code and policy. Assist with preventative maintenance and special projects. Handle service requests from the work order log. Maintain a positive customer service attitude and perform additional duties as needed.

Requirements

• Education/Experience: Minimum 6 months of related experience and training. HVAC certification required; CAMT preferred but not required. Strong customer service skills and experience preferred. Bilingual in English and Spanish is a plus. Experience with OneSite/RealPage and ALN systems preferred. Proficiency in Microsoft Office (Word, PowerPoint, Excel) and Internet Explorer preferred. Must pass criminal background check and drug test. Knightvest is an Equal Opportunity Employer.