Assistant Service Manager - Fort Mill, SC

The Goodyear Tire & Rubber Company; Fort Mill (SC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Plans

401(k)

Certification Reimbursement

Paid Vacations

Training programs

Career advancement

Job summary

A leading tire and auto service provider in Fort Mill, SC is seeking an Assistant Service Manager. In this role, you'll be responsible for driving sales goals, managing the service department, and ensuring guest satisfaction. Candidates should have at least 1 year of automotive service experience and a valid driver's license. Join a dynamic team and enjoy a fast-paced work environment with competitive pay and benefits.

Qualifications

• Minimum 1 year of previous Automotive Service department experience.
• Valid driver's license.
• Must be at least 18 years of age.
• No relocation is being offered for this position.
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Responsibilities

• Drive and reach sales goals through guest interactions.
• Build guest relationships and ensure guest satisfaction.
• Effectively manage the service department as needed.
• Contribute to training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include lifting tires and wheels, standing, bending, and squatting

Skills

Automotive Service Experience

Customer Service

Teamwork

Sales Skills

Decision making

Job description

Overview

Join to apply for the Assistant Service Manager - Fort Mill, SC role at The Goodyear Tire & Rubber Company.

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast-paced work environment with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. Goodyear provides training for technicians, sales teams and management positions and offers fast-track career advancement opportunities for hardworking, team players who can deliver results.

General Description

As an Assistant Service Manager, you will gain hands-on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests while delivering outstanding service. You will also become familiar with managing the service department effectively by scheduling associates, service appointments and organizing workflow to deliver quality work on time to guests.

Responsibilities

• Drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests
• Effectively manage the service department as needed
• Contribute to training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include lifting tires and wheels, standing, bending, and squatting

Basic Qualifications

• Minimum 1 year of previous Automotive Service department experience
• Valid driver's license
• Must be at least 18 years of age
• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous management experience
• Previous automotive service sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker who demonstrates responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, stores may be open 7 days a week, including weekends and some holidays
• Ability to follow established safety policies and procedures

Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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