Assistant Service Manager- Cortland

Priority Dispatch Corp.; New York (NY); On-site; Full time

Job summary

An established industry player is seeking a dynamic Service Manager to oversee service operations in a dealership. This role focuses on maximizing customer satisfaction and profitability by optimizing service department processes. The ideal candidate will have extensive experience in service management, a strong ability to lead teams, and a keen understanding of performance metrics. Join this innovative firm and contribute to a team dedicated to excellence in service delivery, while enjoying a supportive work environment that fosters growth and development.

Qualifications

• 3+ years of experience in a service department with a focus on performance metrics.
• Must have an adequate toolset and a valid driver's license.

Responsibilities

• Manage service operations to ensure customer satisfaction and optimize processes.
• Schedule jobs and supervise service department personnel.

Skills

Customer Satisfaction Management

Performance Metrics Analysis

Team Leadership

Effective Communication

Problem Solving

Education

High School Diploma

Associates Degree

Tools

Service ADVISOR

Diagnostic Tools

Job description

Job Details

Job Location: SNP Cortland - Cortland, NY

Position Type: Full Time

Education Level: High School

Salary Range: $20.00 - $24.00

Travel Percentage: Negligible

Job Shift: Day

Job Category: Management

Description

Position Specifics Department: Service Reports to: Service Manager or Division Aftermarket Manager May Supervise: Service Technician, JD TECH Student Purpose: Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with development of department personnel.

Responsibilities:

1. Communicates, enforces and monitors service department processes to ensure customer satisfaction.
2. Carries out annual location service department goals and budget, in alignment with the organizations financial and operational objectives.
3. Executes service department marketing plan with the direction from corporate service manager and marketing manager.
4. Ensures that all service warranty and Product Improvement Program claims are processed within the required timeframe to receive maximum credit.
5. Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge.
6. Reviews work orders for completeness and accuracy prior to customer billing.
7. Manages recruiting, staffing and employee development activities for employees reporting to this position.
8. Assists with the development and training of service personnel and completes performance reviews of service staff.
9. May participate in Service EDUCATE Training programs required for the development of skills and knowledge.
10. Operates and maintains vehicles, tools and equipment required to perform job responsibilities.
11. Maintains a clean work area and performs work in a neat and orderly fashion.
12. Follows all safety rules and regulations in performing work assignments.
13. Maintains knowledge of John Deere and competitive products.

Qualifications

Experience, Education, Skills and Knowledge:

1. 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred.
2. Experience with off-road, construction, lawn, or heavy equipment.
3. Experience operating vehicles, tools, and equipment for diagnostic purposes.
4. Experience with basic computer functions; experience using Service ADVISOR or other computer-based diagnostic repair tools preferred.
5. Experience leading and working cooperatively in a team environment.
6. Experience communicating effectively.
7. Experience analyzing and interpreting internal reports.
8. Must have an adequate toolset to perform job responsibilities.
9. High School Diploma, GED, or equivalent experience required; Associates degree preferred.
10. Valid driver's license required; CDL (Commercial Drivers License) preferred.