Assistant Service Manager - Baton Rouge, LA

The Goodyear Tire & Rubber Company; Baton Rouge (LA); On-site; USD 48,000 - 60,000; Full time

Job summary

The Goodyear Tire & Rubber Company is seeking an Assistant Service Manager to gain hands-on experience in one of our Auto Service centers in the Baton Rouge area. You will connect with guests, deliver outstanding service, and help manage service appointments and workflows to ensure quality work on time.

This role emphasizes leadership, customer focus, and teamwork, with opportunities for growth within a fast-paced retail service environment. No relocation assistance is offered.

Qualifications

• At least 1 year in an automotive service department is required.
• Valid driver's license is required.
• Must be 18 years of age or older.
• Authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Drive and reach sales goals through guest interactions including tire and service sales.
• Build guest relationships and serve as the liaison between technicians and guests.
• Effectively manage the service department as needed.
• Contribute to training and development of service department associates.
• Articulate warranties, promotions, and advertisements.
• Provide recommendations to guests based on manufacturing guidelines.
• Maintain a clean and safe work and guest area.

Skills

Automotive service

Sales

Customer service

Teamwork

Job description

Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast‑paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we invest in you and your future by providing excellent training for our technician, sales team and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, begin your career with the tire and auto service innovation leader!

General Description

As an Assistant Service Manager, you will gain hands‑on experience in one of Goodyear's Auto Service centers by making meaningful connections with guests while delivering outstanding service. You will also become familiar with managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours.

Responsibilities Will Include, But Will Not Be Limited To

• Drive and reach sales goals through guest interactions including tire and service sales
• Build guest relationships and ensure guest satisfaction through being the liaison between technicians and guests
• Effectively manage the service department as needed
• Contribute to training and development of service department associates
• Articulate all warranties, promotions, and advertisements
• Utilize tools provided to make recommendations to guests based on manufacturing guidelines
• Maintain a clean and safe work and guest area
• Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting.

Basic Qualifications

Minimum 1 Year Of Previous Automotive Service Department Experience

• Valid driver's license
• Must be at least 18 years of age

• No relocation is being offered for this position
• Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future

Preferred Qualifications

• Previous management experience
• Previous automotive service sales experience

Position Criteria

• Strong work ethic; independently motivated to produce results with limited influence from others
• Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
• Ability to review, analyze, and interpret information, identify problems, and make decisions
• Ability to read, understand, and follow procedures and guidelines
• Depending on location, our stores may be open 7 days a week, which may include weekends and some holidays
• Ability to follow established safety policies and procedures