Assistant Service Manager - Barre VT

Vipauto; Barre (VT); On-site; USD 50,000 - 65,000; Full time

Job summary

Vipauto in Barre, Vermont is seeking an Assistant Manager to ensure the delivery of exceptional customer experiences and lead the team when the Service Manager is unavailable. The Assistant Manager will manage safety, customer engagement, and administrative tasks while supporting the Service Manager in performance goals.

The ideal candidate has automotive service management experience, strong leadership skills, and effective communication abilities. This role offers a chance to advance within a supportive and dynamic workplace.

Qualifications

• Strong management and leadership skills required.
• Excellent communication skills needed.
• Ability to analyze and implement solutions essential.
• Strong organization and time management skills necessary.
• Comprehensive knowledge of automotive servicing is crucial.

Responsibilities

• Lead the team in absence of Service Manager.
• Consult with customers to build relationships.
• Ensure compliance with safety policies.
• Train associates and ensure certifications.
• Maintain facility and equipment standards.

Skills

People management and leadership skills

Verbal and written communication

Business analysis and prioritization

Organization and time management

Automotive servicing knowledge

Education

Two year college or technical school program

Tools

ASE Certification P2

ASE Certification G1

Job description

General Summary

The Assistant Manager lives VIP’s mission to earn automotive customers for life by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different, better experience. As the second in charge at the location, the Assistant Manager must lead the team when the Service Manager is unavailable, ensuring effective communication, teamwork, and operation. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and complies with federal and state regulations, delivering an exceptional customer experience and high‑performance results through VIP programs.

Responsibilities

1. Prioritize workplace safety: Follow all safety policies, complete all safety‑related training, lock out any unsafe equipment, and report unsafe conditions to Management.
2. Serve customers: Consult and build relationships, following VIP processes to educate customers about the condition of their vehicle.
3. Customer engagement: Achieve better than average success measured by VIP Sales & Execution (SAX) score.
4. Manage administrative tasks: Learn and execute all managerial activities assigned by the Service Manager and help lead the team in delivering a better customer experience.
5. Learn VIP’s processes and internal responsibilities.
6. • Help the Service Manager develop a superior team.
   • Ensure all associates have completed and passed required LMS training.
   • Ensure associates complete all relevant vendor training.
   • Ensure all associates are T.I.A basic automotive service certified.
   • Sign up associates and provide study material for applicable ASE certifications.
7. Communicate with the team: Daily huddles and bi‑monthly store meetings.
8. Monitor e‑mail: Monitor for customer appointments and communication.
9. Train and support: Deliver the 5 for 5 process to educate customers about vehicle conditions and partnering on solutions.
10. Dispatch work orders: Assign to the first available technician capable of performing the work.
11. Attend off‑site meetings and trainings: As needed, typically several times per year.
12. Facility and Equipment Maintenance
13. • Maintain satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes.
    • Maintain satisfactory maintenance, appearance, and condition of equipment.
    • Manage daily preparation of location and service desk prior to business start and recovery/unclaimed vehicles at close.
    • Maintain a clean service department during business day.
    • Inspect customer waiting area and parking lot for cleanliness each day before opening.
    • Enter facility or equipment issues into the database.
14. Procedural Compliance
15. • Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations.
16. Additional Responsibilities
17. • Communicate with other levels of management to ensure compliance with service standards and company policies.
    • Serve as policy administrator in the assigned location when Service Manager is absent.
18. Performance Measurement
19. • Support the Service Manager in achieving all targeted performance levels as outlined by leadership through daily, weekly, and monthly reports.

Standard Management Work Week

• Schedule: 5‑day work week, 40 hours per week.
• Attendance: Arrive prior to shift, ready to perform duties at start time, and work all scheduled hours as directed.

Required Qualifications

1. Knowledge, Skills, and Abilities
   • Strong people management and leadership skills; motivational, supportive, assertive, and decisive.
   • Excellent verbal and written communication.
   • Sound business sense with ability to analyze, prioritize, and implement solutions.
   • Strong organization and time management skills.
   • Comprehensive understanding of automotive servicing and industry.
2. Minimum Education and Experience
   • Two years related experience in automotive service management.
   • Completion of a two‑year college or technical school program recommended.
   • Or an equivalent combination of education and experience.
3. Certifications, Licenses, and Registrations
   • Current, valid driver’s license issued in state of residence.
   • ASE Certification P2 – Parts Specialist recommended.
   • ASE Certification G1 – Maintenance and light repair recommended.
   • State inspection license required (where applicable).

Essential Job Functions

The work environment consists of an indoor service department (generally 800 to 2,500 sq. ft.) that opens to the outdoors via overhead doors. You will be exposed to varying weather, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels. Protective eyewear must be worn in the service area at all times.

Physical Demands

Essential physical activity requirements include reaching, standing, pushing, pulling, walking, climbing, and kneeling. Tasks may involve lifting over 21 lbs for more than two‑thirds of the time, up to 20 lbs for one‑third to two‑thirds of the time, and less than one‑third of the time for lighter loads. Vision is required: close vision at 20 inches, distance vision at 20 feet, color, peripheral, depth perception, and focus adjustment.

Acknowledgement

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.

Equal Opportunity Statement

VIP, Inc is an equal opportunity employer dedicated to a policy of compliance with all federal, state, and local laws regarding nondiscrimination in employment. Consistent with the provisions of the Americans With Disabilities Act (ADA) and the Maine Human Rights Act (MHRA), and other states’ disability laws, applicants may request accommodations needed to participate in the application process.