Technician/Advisor - Barre VT

Vipauto; Barre (VT); On-site; USD 35,000 - 50,000; Full time

Job summary

Vipauto in Barre, Vermont, is seeking a Tech-Advisor to deliver exceptional customer experiences and achieve high performance results. The Tech-Advisor will support the Service Manager by ensuring workplace safety, serving as a service writer, and providing automotive services as required.

The ideal candidate must possess strong communication skills, a background in automotive servicing, and relevant certifications. This position offers opportunities for training and professional growth.

Qualifications

• Minimum one year of related experience in automotive service field.
• Current, valid driver’s license issued in state of residence.
• State Inspection License required (where applicable).

Responsibilities

• Ensure safety policies are followed in the workplace.
• Serve as a service writer to consult and build relationships with customers.
• Work in the shop as a technician completing services.
• Fulfill required training and certifications for both Service Writer and Installation Technician.
• Achieve success in customer engagement and productivity.

Skills

Excellent verbal and written communication

Sound business sense

Strong organization and time management skills

Understanding of automotive servicing

Education

Completion of two-year college or technical school program

Tools

ASE Certification P2

ASE Certification G1

ASE Certification A4

Job description

Job Description

REPORTING TO: Service Manager

EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

GENERAL SUMMARY

The Tech-Advisor lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Tech-Advisor must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Tech-Advisor delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Make sure that workplace safety is Priority #1. Follow all safety policies, complete all safety-related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.
2. Work at the counter as a service writer when necessary, serving customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
3. Work in the shop as a technician when necessary, taking work orders as assigned by management, and completing all required services on customers’ vehicles in accordance with VIP standards and procedures.
4. Fulfill all required training and certification for both the positions of Service Writer and Installation Technician and be able to successfully carry out the required duties of both.
5. Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity.
6. Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.
7. Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below:
   • Take and pass all required and assigned LMS training.
   • Complete all relevant vendor training.
   • Become T.I.A. advanced TPMS certified.
   • Become ASE certified.
   • Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings.
   • When assigned to the counter, monitor e‑mail throughout the day for customer appointments and communication.
   • Train, support and deliver the 5‑for‑5 process to educate our customers about their vehicle’s conditions and partner with them on any necessary solutions.
   • Attend off‑site meetings and training sessions as needed; typically several times per year.
8. Facility and Equipment Maintenance:
   • Ensure satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
   • Ensure satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
   • Ensure appropriate steps are taken to maintain a clean service department throughout the business day.
   • Report any facility or equipment issues by entering them into the facility or equipment database.
9. Procedural Compliance:
   • Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
10. Additional Responsibilities (Performs other functions as required):
    • Communicate with management to ensure compliance with service standards and company policies.

PERFORMANCE MEASUREMENT

The Tech-Advisor supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

STANDARD MANAGEMENT WORK WEEK

• Schedule: The standard expectation is 5-day work and 40 hours per week.
• Attendance: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.

REQUIRED QUALIFICATIONS

1. Knowledge, Skills, and Abilities:
   • Excellent verbal and written communication.
   • Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions.
   • Strong organization and time management skills.
   • A comprehensive understanding of automotive servicing and the industry.
2. Minimum Educational and/or Experience Level:
   • One year of related experience in automotive service field.
   • Completion of two-year college or technical school program (recommended).
   • Or an equivalent combination of education and experience.
3. Proven results, Certificates, Licenses, and/or Registrations:
   • Current, valid driver’s license issued in state of residence.
   • ASE Certification P2 – Parts Specialist (recommended).
   • ASE Certification G1 – Maintenance and light repair (recommended).
   • ASE Certification A4 – Suspension & Steering.
   • State Inspection License Required (where applicable).

ESSENTIAL JOB FUNCTIONS

The work environment characteristics described herein are representative of those associates encounter while performing the essential functions of the Tech-Advisor role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2,500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

PHYSICAL DEMANDS

• Scenarios:
• Less than 1/3 of Time
• 1/3 to 2/3 of Time
• More than 2/3 of Time

The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a summary of the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.

Essential Physical Activity Requirements

• Less than 1/3 of Time
  • Reaching
  • Standing
  • Pushing / Pulling
  • Walking
  • Climbing
  • Kneeling
• 1/3 to 2/3 of Time
  • Reaching
  • Standing
  • Pushing / Pulling
  • Walking
  • Climbing
  • Kneeling
• More than 2/3 of Time
  • Reaching
  • Standing
  • Pushing / Pulling
  • Walking
  • Climbing
  • Kneeling

Essential Weightlifting / Force Exertion Requirements

• Less than 1/3 of Time – Less than 21 lbs.
• 1/3 to 2/3 of Time – Up to 20 lbs.
• More than 2/3 of Time – More than 21 lbs.

Vision Requirements

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)
• Color Vision (ability to identify and distinguish colors)
• Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

ACKNOWLEDGEMENT

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.

EQUAL OPPORTUNITY EMPLOYER

VIP, Inc is an equal opportunity employer dedicated to a policy of compliance with all federal, State, and local laws regarding nondiscrimination in employment. No question on this application is intended to secure information to be used for unlawful purposes. Consistent with the provisions of the Americans With Disabilities Act (ADA) and the Maine Human Rights Act (MHRA), and other States’ disability laws, applicants may request accommodations needed to participate in the application process.