Assistant Service Manager - Arundel, ME

VIP Tires & Service; Kennebunkport (ME); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to enhance customer experiences and lead a dedicated team. This role is crucial in ensuring workplace safety and compliance while delivering exceptional service. The Assistant Manager will be instrumental in building customer relationships and executing VIP's standards, contributing to the overall success of the team. If you're passionate about customer service and team leadership, this opportunity is perfect for you to grow and make a significant impact in a dynamic environment.

Qualifications

• Experience in customer service and team leadership.
• Knowledge of automotive service processes and safety regulations.

Responsibilities

• Lead the team in the absence of the Service Manager.
• Ensure compliance with safety policies and training requirements.
• Deliver exceptional customer experiences and achieve sales targets.

Skills

Customer Engagement

Team Leadership

Safety Compliance

Communication Skills

Education

High School Diploma

Management Training

Job description

Join to apply for the Assistant Service Manager - Arundel, ME role at VIP Tires & Service

21 Old Post Rd, Arundel, ME 04046, USA Req #269

Friday, March 21, 2025

General Summary

The Assistant Manager lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to help the Service Manager ensure that all customers get a different & better experience. As the second in charge at the location, the Assistant Manager must be able to lead the team when the Service Manager is not working, ensuring effective communication, teamwork, and operation in serving customers at their location. The Assistant Manager ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Assistant Manager delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Essential Duties & Responsibilities

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
• Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score.
• Learn and be able to successfully execute all managerial activities as assigned by the Service Manager and help lead the team to deliver a different and better customer experience to every customer.
• Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below.
• Help the Service Manager develop a superior team.
• Ensure all associates have taken and passed all their required LMS training.