Assistant Service Manager

Brown's Jeep Chrysler Dodge Ram Fiat Alfa Romeo; Village of Patchogue (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Holiday pay

Career growth

Employee vehicle discounts

Job summary

Browns Jeep Chrysler Dodge Ram Fiat Alfa Romeo in Patchogue, NY invites an Assistant Service Manager to support the Service Manager in daily operations and to drive customer satisfaction. You will oversee technicians and advisors, coordinate scheduling, and help streamline workflows to boost department performance.

Ideal candidates have automotive service management experience, strong leadership, and excellent communication.

Qualifications

• Previous experience in automotive service management required.
• CDK or R/R knowledge is preferred.
• Strong leadership and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Valid driver's license and clean driving record.

Responsibilities

• Assist in managing daily operations of the automotive service department to ensure efficient and quality service delivery.
• Supervise and support service staff, including technicians and service advisors.
• Coordinate service scheduling and workflow to maximize productivity.
• Address customer concerns and resolve issues promptly to maintain satisfaction.
• Maintain compliance with company policies, safety standards, and industry regulations.
• Support inventory management and parts ordering processes.
• Assist in training and development of service team members.
• Collaborate with other departments to improve dealership operations.

Skills

Leadership

Communication

Customer service

Service management

CDK

R/R

Driving license

Tools

CDK

RR

Job description

Join Browns Jeep Chrysler Dodge Ram Fiat Alfa Romeo as an Assistant Service Manager in our Patchogue, NY location. In this role, you will support the Service Manager in overseeing daily service department operations, ensuring excellent customer service, and maintaining efficient workflow. You will collaborate with the service team to enhance customer satisfaction and drive department success.

Responsibilities

• Assist in managing daily operations of the automotive service department to ensure efficient and quality service delivery.
• Supervise and support service staff, including technicians and service advisors.
• Help coordinate service scheduling and workflow to maximize productivity.
• Ensure customer satisfaction by addressing concerns and resolving issues promptly.
• Maintain compliance with company policies, safety standards, and industry regulations.
• Support inventory management and parts ordering processes.
• Assist in training and development of service team members.
• Collaborate with other departments to improve overall dealership operations.

Requirements

• Previous experience in automotive service management a must. CDK or R/R.
• Strong leadership and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Valid driver's license and clean driving record.

Benefits

• Competitive annual compensation ranging from $100,000.00 to $140,000.00, paid bi-weekly.
• Health, dental, and vision insurance plans.
• Retirement savings plan options.
• Paid time off and holiday pay.
• Opportunities for career growth and professional development.
• Employee discounts on vehicle purchases and services.

About The Company

Browns Jeep Chrysler Dodge Ram Fiat Alfa Romeo is a reputable automotive dealership located in Patchogue, NY. We pride ourselves on providing exceptional vehicles and outstanding customer service. Our team is dedicated to creating a welcoming environment for both customers and employees, fostering growth, and delivering quality service at every level.