Assistant Service Manager

Stratstone; North Myrtle Beach (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the automotive sector is seeking an Assistant Service Manager to enhance customer service and lead a dynamic team. This role involves strategic planning, budget management, and staff training to ensure exceptional service delivery. The ideal candidate will be passionate about customer care and possess strong leadership skills. Join us to develop your career in a supportive environment with numerous benefits.

Benefits

33 days of annual leave

Monthly commission scheme

Company car

Enhanced Maternity/ Adoption/ Paternity leave

Pension scheme and life assurance

Cycle to work purchase scheme

Employee care helpline

Qualifications

• Experience in leading a diverse team in a high pressure environment.

Responsibilities

• Monitor customer service levels and support Parts and Car Sales Departments.
• Develop Service Department Plans and Budgets.
• Implement training programs for Service personnel.

Skills

Customer Service

Team Leadership

Resilience

Prioritization

Job description

Due to ongoing updates to our career pages, to apply for this role please follow the link provided (https://careers.stratstone.com/job-invite/54722/ ) This will redirect you to our Stratstone careers website to complete your application.

Assistant Service Manager

Stratstone

Mercedes-Benz Ipswich

Are you ready to take the next step in your Aftersales career? An opportunity has arisen for a customer-centric and forward-thinking Assistant Service Manager to join an exceptional service team with a fantastic brand.

We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams. With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.

Duties, Responsibilities & Person Specification

• Monitor continuously the achievement of Customer Service levels and provide effective support to Parts and Car Sales Departments. Identify problems, agree and take corrective action where required including personnel training, new operating procedures, discipline, etc.
• Develop Service Department Plans and Budgets to achieve agreed financial, marketing and targets
• Describe and assess Service Department market potential and revenue forecasts.
• Develop operating expense, capital budgets and profit improvement targets
• Create, agree and implement sales, merchandising, advertising and sales promotion plans to support the achievement of Service Department Plans and Budgets
• Establish, implement and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel
• Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership
• Utilise monthly management accounts to monitor and control profitability and productivity of the Service Department, including monitoring workshop efficiency, debtors and working capital

Desired Skills and Experience:

• Committed to delivering an unparalleled level of customer service
• Resilient with a drive to succeed
• Experience in leading a diverse team in a high pressure environment.
• Ability to priories effectively in a commercial environment

Company benefits:

As part of our mission to the best motor retailer as judged by you, we believe in offering a collaborative and innovative environment, removed of bias or stereotypes, where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine.

When you join Stratstone you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.

In addition to receiving a competitive salary, you will also have access to a range of other benefits including:

• 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
• Monthly commission scheme.
• Company car.
• Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
• Enhanced Maternity/ Adoption/ Paternity leave options.
• Pension scheme and life assurance.
• Cycle to work purchase scheme.
• Vehicle purchase schemes and preferential parts, service and labour rates.
• Employee care helpline.