Service Manager

Penske Automotive Group; Nantucket (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Don Allen Ford Nantucket, a Penske Automotive Group dealership, is seeking a motivated Assistant Service Manager to join our team and deliver outstanding customer experiences. Relocation to Nantucket, MA is required for this position, and a retention bonus up to $20,000 may be available for qualified candidates.

The Assistant Service Manager will support the service department, oversee staff, and monitor workload to keep shop time sold to customers, while ensuring profitability and strong

Qualifications

• Two years of automotive retail service leadership experience.
• Strong communication and interpersonal skills.
• Ability to manage staff and workflows.
• Commitment to customer-focused service.

Responsibilities

• Support service department staff to maintain efficiency.
• Monitor technicians' workload and throughput.
• Help drive customer retention and service records accuracy.
• Assist in achieving department objectives and profitability.

Skills

Customer service

Leadership

Automotive service

Communication

Job description

Assistant Service Manager

Don Allen Ford Nantucket, a Penske Automotive Group dealership, is looking for a motivated and hard-working Assistant Service Manager to join our team and deliver extraordinary customer experiences.

• Up to a $20,000 retention bonus available for qualified candidates*
• Relocation to Nantucket, MA is required for this position*

Join Our Team

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Assistant Service Manager helps to maintain an efficient and profitable service department through staff support engagement, customer retention, cost controls, achievement of objectives, and maintenance of service records. This position will also monitor the workload and throughput of technicians, working to ensure shop time is consistently sold to service customers.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Competitive compensation with uncapped earning potential. Our commission-based pay structure allows you to control your income.
• Comprehensive benefits program, including health care options (medical, dental, vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Proven management leadership, with at least two years of automotive retail service experience.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
• Excellence: Provide an unparalleled level of expertise in running an efficient service department focusing on customer satisfaction while ensuring profitability.
• Leadership: Ensure the service team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.