Assistant Service Manager

Campers Inn Inc; Knoxville (TN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Career development

Health insurance

Dental insurance

Vision insurance

Life insurance

EAP

PTO

401k

Job summary

Campers Inn RV in Knoxville, TN is seeking an Assistant Service Manager to lead the service operations and a team of service personnel. This role reports to the Service Manager and focuses on maximizing efficiency, scheduling, and maintaining high-quality customer service.

The ideal candidate has prior RV or automotive service experience, strong leadership and communication skills, and a proven ability to manage a department profitably within dealership guidelines.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license and good driving record is preferred.
• Prior service experience required, preferably in RV or Automotive industry.
• Management experience in an automotive service department is preferred.

Responsibilities

• Lead the service operations and service employees under limited supervision by the Service Manager.
• Train service employees to operate at optimal efficiency.
• Conduct weekly meetings with direct reports to cover issues, productivity, safety, and training.
• Identify and provide solutions for issues to avoid escalation.
• Prioritize and delegate tasks to manage a high volume service department.
• Foster staff tenure through recognition, development, and morale-building.
• Coordinate with Parts and Sales to ensure the Service division runs smoothly.
• Maintain accurate monthly, quarterly, and year-end reports.

Skills

Conflict resolution

Communication skills

Report reading

Team leadership

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Motility Systems2K

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Campers Inn RV of Knoxville E Inc, Knoxville, TN, US

Salary Range: $75,000.00 To $85,000.00 Annually

Campers Inn RV is looking for an Assistant Service Manager. This role is responsible for leading the service operations and service employees.

At Campers Inn RV, we’re more than a dealership—we’re a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer’s Trusted Resource for our employees, customers, and partners, and to lead the industry through forward-thinking ideas and positive change. As we continue to expand across the country and prepare for global growth, we’re proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve.

Founded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown into the Nation’s Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states. Our family-focused roots still guide us today—treating every employee and customer with fairness, respect, and genuine care. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do.

Our dedication to excellence has earned us national recognition. Since 2010, we’ve been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RVBusiness as one of the Top 5 Blue Ribbon RV Dealerships in the industry.

Join Campers Inn RV and be part of a company where your career can grow, your contributions are valued, and your work truly makes a difference.

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:
  • Major Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance (Basic, Supplemental, Spouse, and Child available)
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • Qualified retirement plan (401k)
• Fair and competitive compensation

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for leading the service operations and service employees under limited supervision by the Service Manager.
• Training service employees to operate at optimal efficiency.
• Ensure that employees are being managed on a daily basis; ensure that there are weekly meetings with direct reports, and the meetings will cover issues, productivity, safety, training, and other pertinent topics
• Identify and provide solution for issues to avoid escalation.
• Ability to prioritize and delegate tasks in order to manage a high volume service department.
• Cultivate employee tenure through recognition, personal development, and high morale
• Ensure Service division is running smoothly and working in conjunction with Parts and Sales.
• Maintain accurate monthly, quarterly, and year-end reports.

Qualifications

• Education:
  • High school diploma or equivalent is required
• License & Certifications:
  • Valid driver’s license and good driving record is preferred
• Experience:
  • Prior service experience required, preferably in RV or Automotive industry
  • Management experience in an automotive service department is preferred
• Abilities:
  • Must possess strong conflict resolution skills
  • Strong written and verbal communication skills
  • Ability to read and understand reports Ability to operate the department profitably within dealership guidelines
  • Must be results-driven and have a desire to make a positive impact
  • Proficient with MS Office, including Excel
  • Knowledge of or ability to learn company system applications, including Motility Systems2K and other software as applicable
  • Ability to withstand occasional exposure to high places; fumes or airborne particles; and toxic or caustic chemicals
  • Ability to bend or sit for long periods of time
  • Ability to be able to reach above shoulders and lift a minimum of 50 pounds

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.