Assistant Service Manager

Allied Orion Group; Hot Springs (AR); On-site; USD 35,000 - 45,000; Full time

Job summary

Allied Orion Group is seeking a dedicated maintenance staff member in Hot Springs, AR. The role involves overseeing physical property and managing maintenance repairs along with preventative maintenance tasks for an apartment community. You will respond to requests and perform essential repairs to ensure that the property remains in optimal condition.

The ideal candidate should possess a high school diploma and have a minimum of two years of multi-family experience. Skills in HVAC, plumbing, and electrical repair are desired, alongside a commitment to maintaining the highest standards of safety and organization.

Qualifications

• High school diploma or equivalent required.
• Two years of multi-family experience or equivalent combination of education and training.
• HVAC/Freon Recovery certification or ability to become certified.

Responsibilities

• Oversee maintenance repairs and apartment make-ready tasks.
• Respond to resident requests and work orders effectively.
• Perform preventative maintenance on equipment and units.
• Ensure property safety and organization.

Skills

Plumbing repairs

HVAC equipment repair

Electrical repair

Appliance repair

Carpentry repairs

Education

High school diploma or equivalent

Two years of multi-family experience

Tools

Air conditioners

Boilers

Water heaters

Chlorine test kit

Job description

Job Location: Mountain View Heights - Hot Springs, AR 71901

Job Category: Service/Maintenance

Job Summary

This position, along with the Service Manager, is responsible for overseeing the physical property, general maintenance repairs, and apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. Must be able to handle grounds keeping and pool duties as needed.

Responsibilities

• Respond to resident/management requests and work orders:
  • Use work orders and schedules to establish priorities.
  • Determine with the Lead Maintenance Technician requests or emergencies that should be top priority.
  • Repair/replace appliances (garbage disposal, refrigerators, stoves, dishwashers, etc.).
  • Repair/replace plumbing (water lines, water pressure, water fixtures, faucets, drain lines, boiler temperatures, water closets, etc.).
  • Repair/replace air conditioning/heating/electrical (fans, thermostats, condensers, fuses, capillary, evaporator coils, Freon pressures and leaks, plugs/outlets, etc.).
  • Repair/replace any apartment material/maintenance requests within scope of management responsibility (carpet repairs, window treatments, paint, touch‑ups, replace missing tiles, adjust cabinet doors/drawers, replace hardware, replace light bulbs/fixtures, vent fans, re‑key locks, etc.).
• Identify and correct hazardous property conditions that could place the property in a liable position:
  • Follow mold policy/procedures as set forth by the company.
  • Tour property daily to look for any property deficiency that will include, but not limited to, roofing problems, transformer problems, loose guardrails/fences, loose gutters, broken windows, fallen fixtures, slippery areas, mechanical gates, cracked sidewalks, foundation problems, water/air conditioning leaks, landscaping hazards, broken glass, burned out lighting/bulbs, etc., and report to Lead Maintenance Technician, Community Manager, and/or Regional Supervisor. Repair hazards. Also secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors.
  • Periodically complete written property safety audits.
• Perform preventative maintenance on equipment and units:
  • Replace air filters, clean and lubricate machinery/equipment, etc.
  • Complete interior preventative maintenance checklist for all apartments as directed by the Lead Maintenance Technician or Community Manager.
• Prepare vacant apartment units for move‑in:
  • Review the make‑ready board and take direction from Community Manager and/or Lead Maintenance Technician to determine action to be taken on apartment homes.
  • Make all repairs/replacements necessary for apartment homes to be occupied as outlined on the make‑ready checklist.
  • Apply touch‑up and full‑paints as needed to interior and exterior of apartment homes.
  • Clean out all trash from apartment homes before, during and after make‑ready activity.
  • Assist in daily preparation of show units and model apartments to ensure positive presentation.
• Other aspects of the job:
  • Check gates to pool area for property operation and ensure the gates are always locked.
  • Responsible for overall organization and cleanliness of work areas and maintenance shops.
  • Must have flexibility to work at other properties, as required by management team.
  • Function as a member of the Property Emergency Team to assist with hazardous weather problems, fires, floods, freezes, etc.
  • Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential. Respect and maintain the confidentiality of medical information of other employees.
  • Adhere to the highest legal and ethical standards/practices.
  • Practice proper safety techniques in accordance with the Company and Community procedures, and immediately report any mechanical or electrical equipment malfunctions, employee visitors, employee or resident injuries or accidents or other safety issues to appropriate individuals. Will always follow “safety first” and will not perform duties or walk into apartment homes unless wearing appropriate safety equipment.
  • Ensure accuracy of timeclock punches and approve timecard at the end of each pay period.
  • May be required to assist in special projects or activities designated by company including due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, fun.

Qualifications

Degrees and Diplomas

• High school diploma or equivalent.
• Two (2) years of multi‑family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.

Training, Certificates, and Association Memberships

• HVAC/Freon Recovery certification or ability to become certified within the first 6 months of employment.
• Training in household repairs, plumbing and mold detection/resolution preferred.
• Certified Apartment Maintenance Technician (CAMT) preferred.
• Must have certifications/permits required by city or state to perform job responsibilities (i.e., pool operations).

Knowledge, Skills and Abilities

• Ability to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make‑ready.
• Ability to operate most common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders.
• Must be able to apply common sense and understanding to carry out instructions and plans.
• Will interact regularly with residents, vendors, contractors, all levels of employees, and Clients and, therefore, must possess excellent interpersonal skills.
• Must be able to read and write in English to read diagrams, meters, instructions, write report, etc.
• Must have basic knowledge in compressor diagnosis, appliance repair, fire sprinklers and irrigation systems.
• Must have basic knowledge of OSHA Requirements and Local, City and State Ordinances.
• Must supply own hand tools.

Typical Physical Demands / Environment Working Conditions

Physical demands include walking, sitting, using hands, talking, hearing, reaching with hands and arms, stooping, kneeling, crouching, crawling, pushing, pulling, lifting, carrying up to 25 pounds independently and up to 50 pounds with assistance. Must be able to access all exterior and interior parts of the property, bend, stoop, climb, reach, carry objects and crawl in confined areas. Must deal with moderate to high levels of stress due to meeting deadlines.

Periodic travel within and outside of assigned geographical area will be required to conduct and attend training programs, assist at other properties, business meetings, property takeovers or other situations necessary for the accomplishment of some or all of the daily responsibilities. Reliable transportation required; may require airline travel, out of town and/or overnight trips. Will be regularly called to work overtime and may be scheduled for on‑call emergencies, requiring response within fifteen minutes and arrival within thirty minutes.

Work environment characteristics include moderate noise levels, exposure to outdoor conditions (heat, cold, damp, rain, etc.), occasional need to work odd schedules and/or holidays, and periodic exposure to higher noise levels when using power tools.