Assistant Service Manager

North Central Utility; DeForest (WI); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401k with employer match

Training opportunities

Safety shoe allowance

Tool allowances

Job summary

North Central Utility (NCU) is seeking a self-motivated Assistant Service Manager for our DeForest, WI location. This safety-sensitive role involves overseeing service department operations and managing service technicians.

Ideal candidates will have strong organizational skills, Microsoft Office proficiency, and the ability to communicate effectively. NCU offers competitive compensation up to $90,000 based on experience and includes great benefits like 401k matching.

Qualifications

• Able to work independently and with a team.
• Excellent planning, organization, and attention to detail.
• Technology and computer proficiency required.

Responsibilities

• Assist in overseeing service department operations.
• Manage service technicians and shop repair orders.
• Promote and build relationships with customers.

Skills

Interpersonal skills

Organization

Time management

Microsoft Office

Independent work

Education

High School Diploma or GED equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time: 40 Hours/Week Management DeForest, WI, US

Ready to Make Your Mark in Service Leadership?

North Central Utility (NCU) is looking for a self-motivated and results-driven Assistant Service Manager for our DeForest, WI location to represent NCU in the semi-trailer service industry.

This position is a safety-sensitive position, requiring pre-employment and post-accident drug testing.

• $75,000-$90,000 based on experience + monthly performance-based commissions
• Medical, Dental, Vision, Life and Short-term disability
• 401k with employer match & profit sharing
• Training and professional development opportunities
• Annual safety toe-shoe and tool allowances

Job Duties and Responsibilities:

• Assist in overseeing service department operation
• Assist in managing service technicians
• Assist in managing all shop repair orders
• Motivate & lead through team excellence and work ethic
• Assist in department/staff training using industry best practices
• Act as a liaison between parts, sales & service
• Attend industry workshops as needed
• Effectively manage executing on projects at the store level
• Accurate and timely completion of paperwork
• Estimating and quoting
• Work with other department managers
• Assist wherever needed in departmentDevelop and leverage relationships with key decision makers
• Educate customers on NCU services and identify customer needs and opportunities
• Promote and build relationships with customers
• Promote a safety-first workplace
• Warranty administration
• Assist Service Manager as needed

Qualifications:

• High School Diploma or GED equivalent
• Previous experience in a related field preferred
• Experience leading and managing people preferred
• Able to work independently and with a team
• Interpersonal skills and ability to professionally communicate with customers
• Excellent planning, organization, time management, attention to detail, and adaptability to change
• Microsoft Office (Word, Excel, Outlook), technology, and computer proficiency
• Ability to meet the physical demands of the position

Driving Requirements:

• Driving is a duty of this job

Job Type:

Full-time

Schedule:

Supervisory Responsibilities:

Yes

North Central Utility is one of the largest semi-trailer dealerships in the nation and the largest in the North Central region with 10 locations throughout Wisconsin, Minnesota and North Dakota. We offer reefer, dry van and flatbed trailers from Utility Trailer Manufacturing at all locations and vocational trailers from MAC Trailers in Wisconsin - we sell new and used semi-trailers. With Moore Space, we offer temporary storage container solutions as well. Our parts department has an extensive inventory in Heavy-Duty Truck/Tractor and Trailer parts. Our broad product line and geographic coverage ensures we are a “One Stop Shop” for truck and semi-trailer parts. Our service department offers everything from routine maintenance, certified DOT inspections to precision laser alignment, as well as complete wreck repair for trailers of all makes and models. No job is too big or too small for our skilled service technicians.