Assistant Service Manager

Birchstone Residential; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Birchstone Residential is seeking a Service Technician for day-to-day maintenance at our Dallas community. You will perform regular and preventative maintenance, handle service requests, and assist with capital improvement projects to keep the property in top condition.

Responsibilities include completing repairs across carpentry, electrical, plumbing, A/C and heating systems, and ensuring safety, code compliance, and timely make-readies for new residents.

Qualifications

• Must have a High School Diploma or equivalent.
• Six months of work experience or training in maintenance preferred.
• Experience in capital improvement projects and remodeling preferred.
• Bilingual ability in English and Spanish strongly preferred.

Responsibilities

• Meet with Service Manager daily to review service requests and plan readings.
• Execute regular and preventative maintenance programs and initiatives.
• Complete repairs, improvements, and preventative maintenance ensuring code compliance.
• Identify, diagnose, repair, and resolve issues across carpentry, electrical, plumbing, HVAC, and appliances.
• Complete make-ready checklists and ensure units are ready for resident move-in within budget and 5 business days.
• Walk the community daily to maintain appearance and safety.
• Maintain grounds, common areas, and amenities; manage inventory of tools and supplies.
• Support special projects including capital improvements and participate in on-call emergency coverage.

Skills

Time management

Attention to detail

Problem solving

Communication

Teamwork

Safety awareness

Education

High School Diploma

Tools

Entrata

Microsoft Office

Job description

Description

The Service Technician is responsible for day to day maintenance work at their assigned Birchstone community. This role is responsible for the execution of regular and preventative maintenance, timely completion of service requests, and assistance with special projects including capital improvements. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Meet with the Service Manager daily to review service requests, make readies, required repairs, special projects, etc.
• Execute and participate in Birchstone’s overall regular and preventative maintenance programs standards, and initiatives.
• Receive and complete service requests; complete all required repairs, improvements, and preventative maintenance, ensuring code compliance.
• Timely identify, diagnose, repair, and resolve issues related to carpentry, electrical, plumbing, A/C and heating systems, appliances, stairs, railings, fixtures, flooring, painting, exteriors, lock changes, etc.
• Support cost-cutting and expense control initiatives through repairs (rather than replacements) when possible.
• Complete make-ready checklists in adherence to apartment turns within budget and 5 business day make ready time frame, ensuring all required repairs and improvements to units are made prior to resident move-in. Repairs include window blinds, sheetrock repair, caulk and seal (windows, sinks, toilets, bath, shower, etc.), paint touch ups, lighting, and fixtures, etc.
• Walk and inspect the community daily; ensure physical aspects and appearance of the community meet or exceed Birchstone standards.
• Ensure unsafe conditions are reported and corrected immediately.
• Maintain grounds, common areas, and amenities.
• Change locks as needed and ensure gates are in proper working order.
• Assist in maintaining grounds and trash pick-up, pressure wash breezeways and pool areas; paint curbs/signs/exteriors as needed.
• Ensure community is prepared for inspections.
• Complete and submit appropriate paperwork and reports timely and accurately.
• Complete all required maintenance documentation timely and accurately.
• Monitor equipment and security systems frequently to ensure they remain in proper working order; schedule and/or perform preventative maintenance.
• Manage inventory of tools, equipment, supplies, and parts needed to complete service requests.
• Assist with the implementation of corporate and area/region-specific maintenance initiatives.
• Provide support and assistance in the execution of special projects and assignments including capital improvement projects.
• Attend regular meetings with Service Manager and act as a resource to community team members in maintenance related matters.
• Work on-call shifts/schedules to assist with both resident and property emergencies.
• General cleaning as needed.
• Other duties as assigned.

Description

The Service Technician is responsible for day to day maintenance work at their assigned Birchstone community. This role is responsible for the execution of regular and preventative maintenance, timely completion of service requests, and assistance with special projects including capital improvements. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Meet with the Service Manager daily to review service requests, make readies, required repairs, special projects, etc.
• Execute and participate in Birchstone’s overall regular and preventative maintenance programs standards, and initiatives.
• Receive and complete service requests; complete all required repairs, improvements, and preventative maintenance, ensuring code compliance.
• Timely identify, diagnose, repair, and resolve issues related to carpentry, electrical, plumbing, A/C and heating systems, appliances, stairs, railings, fixtures, flooring, painting, exteriors, lock changes, etc.
• Support cost-cutting and expense control initiatives through repairs (rather than replacements) when possible.
• Complete make-ready checklists in adherence to apartment turns within budget and 5 business day make ready time frame, ensuring all required repairs and improvements to units are made prior to resident move-in. Repairs include window blinds, sheetrock repair, caulk and seal (windows, sinks, toilets, bath, shower, etc.), paint touch ups, lighting, and fixtures, etc.
• Walk and inspect the community daily; ensure physical aspects and appearance of the community meet or exceed Birchstone standards.
• Ensure unsafe conditions are reported and corrected immediately.
• Maintain grounds, common areas, and amenities.
• Change locks as needed and ensure gates are in proper working order.
• Assist in maintaining grounds and trash pick-up, pressure wash breezeways and pool areas; paint curbs/signs/exteriors as needed.
• Ensure community is prepared for inspections.
• Complete and submit appropriate paperwork and reports timely and accurately.
• Complete all required maintenance documentation timely and accurately.
• Monitor equipment and security systems frequently to ensure they remain in proper working order; schedule and/or perform preventative maintenance.
• Manage inventory of tools, equipment, supplies, and parts needed to complete service requests.
• Assist with the implementation of corporate and area/region-specific maintenance initiatives.
• Provide support and assistance in the execution of special projects and assignments including capital improvement projects.
• Attend regular meetings with Service Manager and act as a resource to community team members in maintenance related matters.
• Work on-call shifts/schedules to assist with both resident and property emergencies.
• General cleaning as needed.
• Other duties as assigned.

Requirements

Education & Experience

• High School Diploma or Equivalent is required
• Six (6) months of work experience or training in maintenance required.
• Previous work experience in multi-family property maintenance preferred.
• Working knowledge of and experience in drywall, electrical, carpentry, flooring, plumbing, painting, appliances, HVAC, and lock change required.
• Experience in capital improvement projects and remodeling preferred.

Licenses & Certifications

• HVAC type 1 and type 2 certifications required; Certified Apartment Maintenance Technician (CAMT) certification is preferred.

Knowledge & Skills

• Must possess demonstrated effective written and verbal communications skills.
• Strong interpersonal skills.
• Ability to work independently and in a team environment.
• Innovative approach to problem solving and troubleshooting; ability to devise creative solutions.
• Excellent time management skills; ability to work well under pressure and meet deadlines.
• Ability to effectively manage multiple projects simultaneously.
• Ability to prioritize tasks.
• Organizational and planning skills; attention to detail.
• Working knowledge of OSHA regulations as well as city, state, and federal codes.
• Analytical skills.
• Proficient with Microsoft Office Suite or related software; possesses general computer skills.
• Proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental maintenance software solutions.
• Ability to work varying hours and promptly respond to emergency situations.
• Bilingual ability in English and Spanish strongly preferred.

Other Requirements

Valid driver’s license required.