Assistant Service Manager

Birchstone-Residential; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Birchstone-Residential seeks an Assistant Service Manager to oversee day-to-day maintenance at a Birchstone community in Dallas, TX. You will support the Service Manager, coordinate with technicians and porters, and ensure timely completion of service requests, safety standards, and cost‑effective repairs.

This role requires at least two years in maintenance and the ability to manage multiple projects, inspect units, organize records, and prepare properties for inspections.

Qualifications

• High School Diploma or Equivalent is required.
• Two or more years work experience in maintenance, with at least one year supervising service teams.
• Experience in multi-family property maintenance preferred.
• HVAC Type 1 and Type 2 certifications required; CAMT certification preferred; Certified Pool Operator preferred.

Responsibilities

• Execute and participate in Birchstone's regular and preventative maintenance programs, standards, and initiatives.
• Assist the Service Manager in operations to ensure code compliance, gain efficiencies and reduce costs.
• Conduct frequent inspections of the property and units for safety and maintenance standards; document action plans.
• Prepare for 3rd party inspections and attend inspections.
• Receive, manage, schedule, and complete service requests and make readies; coordinate daily with Service Manager.
• Organize and file reports and other important documents in a timely manner.
• Manage make-ready checklists; ensure 5 business day make-ready time frame within budget.
• Complete repairs and improvements prior to resident move-in.
• Support cost-cutting through repairs rather than replacements when possible.
• Assist with grounds, common areas, and amenities upkeep.
• Change locks and ensure gates function properly.
• Maintain Safety Data Sheet manual and safety compliance.
• Maintain inventory of tools and supplies.
• Assist in initiatives and bid processes; supervise in-house and vendor work.
• Support capital improvement projects.
• Attend meetings with Service Manager and technicians; serve as a resource on maintenance matters.
• Other duties as assigned.

Skills

Written and verbal communication

Team motivation

Independent work

Problem solving

Time management

Multi-project management

Task prioritization

Organization and planning

OSHA knowledge & codes

Analytical skills

Bilingual English/Spanish

Emergency responsiveness

Education

High School Diploma or Equivalent

HVAC Type 1 & Type 2 certifications

Certified Apartment Maintenance Technician (CAMT)

Certified Pool Operator

Tools

Microsoft Office Suite

Entrata software

Property management software

Job description

Description

The Assistant Service Manager is responsible for day to day maintenance work at their assigned Birchstone community. This role is responsible for the execution of regular and preventative maintenance programs, unit and grounds inspections, service team training, timely completion of service requests, and assistance with special projects including capital improvements.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

ESSENTIAL DUTIES:

• Execute and participate in Birchstone's overall regular and preventative maintenance programs, standards, and initiatives.
• Assist the Service Manager in the physical operations and maintenance work to ensure code compliance, gain efficiencies and reduce costs.
• Conduct frequent and regular inspections of the property and individual units for adherence to company maintenance and safety standards; document and prioritize action plans based upon inspection findings.
• Ensure community is prepared for 3rd party inspections and attend such inspections.
• Receive, manage, schedule, and complete service requests and make readies; meet daily with the Service Manager to ensure timely completion of service requests assigned to Service Technicians and Porters.
• Organize, manage, and file appropriate reports and other important documents as required, and in a timely manner.
• Manage and complete make-ready checklists; ensure adherence to apartment turns within budget and 5 business day make ready time frame.
• Complete all required repairs and improvements to apartments prior to resident move-in.
• Complete service requests timely while supporting cost-cutting and expense control initiatives through repairs (rather than replacements) when possible.
• Assist in maintaining the grounds, common areas, and amenities.
• Change locks as needed and ensure gates are in proper working order.
• Promote safety and maintain an up to date Safety Data Sheet manual at all times.
• Maintain inventory of tools, equipment, and supplies;
• Assist with the implementation and monitoring of corporate and area/region-specific initiatives. Birchstone Residential | Assistant Service Manager Job Description rev. 12.2020
• Assist in obtaining contract specs and bids, managing bid processes, etc.; directly supervise all in-house and vendor maintenance work and accompany outside vendors on service request calls for occupied apartments when necessary.
• Provide support and assistance in the execution of special projects and assignments including capital improvement projects.
• Attend regular meetings with Service Manager, Service Technicians, and Porter(s), and act as a resource to community team members for maintenance related matters.
• Other Duties assigned.

Requirements

EDUCATION & EXPERIENCE:

• High School Diploma or Equivalent is required
• Two (2) or more years work experience in maintenance, with at least one (1) year of experience
• supervising service teams is required.
• One (1) or more years work experience in multi-family property maintenance preferred.
• In-depth knowledge of and experience in drywall, electrical, carpentry, flooring, plumbing,
• painting, appliances, HVAC, and lock change required.
• Experience in capital improvement projects and remodeling preferred.

LICENSES & CERTIFICATIONS:

• HVAC type 1 and type 2 certifications required; Certified Apartment Maintenance Technician
• (CAMT) certification is preferred. Certified Pool Operator certification is preferred.

KNOWLEDGE & SKILLS:

• Must possess demonstrated effective written and verbal communications skills.
• Ability to motivate others; strong interpersonal skills.
• Ability to work independently and in a team environment.
• Innovative approach to problem solving and troubleshooting; ability to devise creative
• solutions.
• Excellent time management skills; ability to work well under pressure and meet deadlines.
• Ability to effectively manage multiple projects simultaneously.
• Ability to prioritize tasks and to delegate them when appropriate.
• Strong organizational and planning skills; attention to detail.
• Strong working knowledge of OSHA regulations as well as city, state, and federal codes.
• Strong analytical skills.
• Proficient with Microsoft Office Suite or related software; possesses general computer skills.
• Proficiency with or the ability to quickly learn Entrata software and/or other Property
• Management and supplemental maintenance software solutions.
• Ability to work varying hours and promptly respond to emergency situations.
• Bilingual ability in English and Spanish strongly preferred.

OTHER REQUIREMENTS:

Valid driver's license required.