Assistant Service Center Manager - Pueblo, CO

Wings Credit Union; Pueblo (CO); Sur place; USD 59 000 - 69 000; Plein temps

Avantages offerts par ce poste

Generous 401(k) match

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

HSA with company contribution

Paid Vacation & Holidays

Tuition Reimbursement

Paid Parental Leave

Résumé du poste

Wings Credit Union seeks an Assistant Service Center Manager to partner with the Service Center Manager in Pueblo, CO, driving an outstanding member experience. You will coach staff, conduct reviews, and advance your leadership in operations management across daily service, sales, and regulatory compliance.

You will lead training, oversee budgeting, staff scheduling, and audits while fostering team engagement and continuous improvement.

Qualifications

• Bachelor's Degree in Business, Finance, Accounting, or related field preferred.
• 1+ years' management of staff or team leadership experience.
• Leadership and people management experience.
• Professional interpersonal relationship skills.
• Knowledge of Credit Union Policies, Procedures, and Audit requirements.
• Analytical thinking.
• Effective communication skills.
• Ability to operate in a team environment.
• Time management and delegation abilities.
• Experience using Jack Henry Symitar/Episys is preferred.

Responsabilités

• Develop and coach staff with monthly coaching sessions and quarterly performance reviews.
• Supervise daily operations, lead staff meetings, assign tasks, monitor performance, and provide feedback.
• Drive service and sales goals with targets, weekly meetings, and active member follow-up.
• Oversee training programs on products, service techniques, and security procedures; pursue internal and external development.
• Ensure compliance with Bank Secrecy Act and CFPB requirements; manage budgets, staffing, cash and center audits.
• Build relationships with members and staff; create weekly production plans and a collaborative environment.
• Provide consultative member service, explain features/benefits, and resolve issues and errors.
• Address performance issues with performance improvement plans and HR collaboration.

Connaissances

Leadership

Interpersonal skills

Analytical thinking

Communication

Team environment

Time management

Talent development

Accountability

Self development

Jack Henry Symitar/Episys

Formation

Bachelor's degree in Business/Finance/Accounting

Outils

Jack Henry Symitar/Episys

Description du poste

• Full-time
• Compensation: USD 59,000 - USD 69,000 - yearly

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here .

Job Description

The Assistant Service Center Manager works closely with the Service Center Manager to oversee daily operations at the service center. You'll focus on building a positive member experience while keeping staff engaged and motivated. Your main priorities include coaching and developing center staff, conducting performance reviews, and advancing your own leadership skills in operations management.

Key Responsibilities

• Develop and Coach Staff: Conduct monthly coaching sessions and quarterly performance reviews with center employees. Create development plans that help staff grow professionally and advance their careers.
• Supervise Daily Operations: Lead staff meetings, assign tasks and responsibilities, monitor performance, provide recognition and feedback, and address performance issues promptly and fairly.
• Drive Service and Sales Goals: Work with the manager to set service and sales targets for the center. Develop strategies to achieve these goals, track progress, lead weekly sales meetings, and ensure the member follow-up program stays active.
• Manage Training and Development: Oversee center training programs covering product knowledge, service techniques, and security procedures. Communicate promotional programs to staff and monitor training progress for all team members. Pursue your own professional development through internal and external training.
• Ensure Compliance and Operations: Conduct meetings on operational and regulatory matters to ensure the center follows credit union policies and financial regulations (including Bank Secrecy Act and Consumer Financial Protection Bureau requirements). Complete required regulatory assignments, manage the center budget, maintain staffing levels, conduct cash audits, and perform center audits.
• Build Relationships: Develop positive relationships with members and staff. Create weekly production plans and establish a collaborative team environment.
• Provide Member Service: Understand member needs through consultative conversations. Provide product and service information, explain features and benefits, and resolve member complaints and errors.
• Manage Performance Issues: Develop and implement performance improvement plans when needed, working with HR to ensure consistency across the organization.

Qualifications

Minimum Formal Qualifications for this Position:

• Bachelor's Degree in Business, Finance, Accounting, or related field of study, preferred
• 1+ years' management of staff or team leadership experience, required.

Technical or Specialized Knowledge/Skills:

• Leadership Skills.
• Professional interpersonal relationship skills.
• Knowledge of Credit Union Policies, Procedures, and Audit requirements.
• Ability to think Analytically.
• Ability to effectively communicate.
• Ability to function in and create a team environment.
• Ability to organize, supervise, and delegate effectively.
• Ability to develop talent.
• Ability to ensure the accountability of staff.
• Ability to manage time effectively.
• Ability to drive engagement.
• Ability to independently pursue self development.
• (preferred) Experience using Jack Henry Symitar/Episys.

Additional Information

PAY RANGE: $59,000 to $69,000 Annually (S14), plus monthly incentives and 5% annual target bonus.
BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.