Part-Time Member Service Representative - El Paso County, CO

Wings Credit Union

Colorado

On-site

USD 26,000 - 27,000

Part time

1 hour ago

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Benefits offered by this job

Generous 401(k) match

401k Discretionary Profit Sharing

Health Insurance

Vision Insurance

Life Insurance

Short Term and Long Term Disability

Health Savings Account with company 贡献

Employee Assistance Program

Paid Vacation, Sick, Floating Holidays

Paid Holidays

Tuition Reimbursement

Paid Parental Leave

Job summary

Wings Credit Union is seeking a part-time Member Service Representative in Colorado Springs, CO. The role centers on delivering outstanding member service, handling basic transactions, and promoting products to meet monthly sales goals.

Training occurs at Wings headquarters in Colorado Springs, with location-based assignments within El Paso County. The position emphasizes compliance with BSA/CFPB regulations and quality service.

Qualifications

High School Diploma/G.E.D. or Equivalent required.
6+ months Customer Service experience in Financial Services or Retail Delivery required.

Responsibilities

Provide quality member service through face-to-face interactions and basic monetary transactions.
Meet monthly sales standards by offering products across deposits, lending, cards, investments, and business banking.
Ensure compliance with bank policies and financial regulations including BSA and CFPB.
Adhere to safety and service standards described in company policies.

Skills

Customer service

Financial services knowledge

Education

High School Diploma/G.E.D. or Equivalent

Tools

Microsoft Outlook

10-Key by touch

Job description

This job is part-time and compensated at USD 18.75 - USD 19.75 - hourly.

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking!

Job Description

This position requires 2 weeks of mandatory paid training at our Wings headquarters in Colorado Springs, CO.

Service Center assignment will be determined upon hire and location will vary within El Paso County.

The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Wings' full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and regularly meeting monthly sales standard goals. Additionally responsible for understanding and complying with credit union policies and procedures, as well as financial regulations including BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, sales, and accuracy while meeting all service, performance, and safety standards.

Essential Functions

Providing quality member service through accurate and professional face-to-face member interactions including basic monetary transactions, new member account creation, and account maintenance, with a focus on member retention and acquisition.
Accountable for discovering and meeting member needs by regularly achieving monthly sales standards through product offering in all areas including, but not limited to deposit and lending products, credit and debit cards, investments, and business banking.
Responsible for meeting job training requirements and complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau).
Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

High School Diploma/G.E.D. or Equivalent,required
6+ months Customer Service experience in Financial Services or Retail Delivery, required

Technical or Specialized Knowledge/Skills:

Enthusiastic attitude regarding helping our community.
Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member.
Strong attention to detail and accuracy of all transactions is of critical importance.
Professional and courteous communication skills are of critical importance.
Proficient in basic math (addition, subtraction, multiplication, and division).
Comfortable handling physical money with a high level of accuracy with members directly.
Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.
Able to use 10-Key by touch is preferred.

Additional Information

The pay range for this position is: $18.75 to $19.75 per hour (S10),plus monthly incentives and 3% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS: