Assistant Service Advisor- Lauderdale BMW

Holman Enterprises; Fort Lauderdale (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Assistant Service Advisor to enhance customer service at their Fort Lauderdale location. This role is vital for ensuring seamless communication and service continuity, especially during peak times. The ideal candidate will possess strong communication skills and a team-oriented attitude, with the opportunity to grow within the service department. The company values its employees and offers competitive wages along with comprehensive benefits, making it a rewarding place to work. If you are passionate about customer service and looking for a dynamic role in the automotive industry, this is the perfect opportunity for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Tuition Reimbursement

Qualifications

• Exceptional communication skills and strong team-oriented attitude.
• Previous experience in customer service or automotive industry preferred.

Responsibilities

• Act as primary contact for customers when assigned advisor is absent.
• Review open repair orders to follow up with affected customers.
• Assist in obtaining approval for extended warranties.

Skills

Communication Skills

Customer Service

Teamwork

Education

High School Diploma

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Lauderdale BMW of Fort Lauderdale, part of the Holman Automotive Group, is seeking an Assistant Service Advisor to join our team at our Service Center.

As an Assistant Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service, especially during peak times and when their primary advisor is unavailable. This position requires availability on Saturdays to accommodate our customers' needs.

We offer competitive hourly wages ranging from $19 to $25 per hour, commensurate with experience and qualifications.

Key Responsibilities

• Act as the primary point of contact for customers when their assigned advisor is absent, ensuring seamless communication and service continuity.

• Review the absent advisor's open repair orders to identify and follow up with all affected customers.

• Assist in obtaining approval for extended warranties by contacting providers as needed.

• Collaborate with experienced advisors to enhance your knowledge and skills, preparing for future growth within the service department.

• Complete and maintain all required training to meet company standards for the advisor position.

• Report to service management daily to establish priorities and align on objectives.

• Provide support to advisors during lunch hours to ensure uninterrupted service.

Qualifications

• High School Diploma or equivalent.

• Valid driver's license with a clean driving record.

• Exceptional communication skills and a strong team-oriented attitude.

• Ability to work Saturdays and adapt to a flexible schedule.

• Previous experience in customer service or the automotive industry is preferred.

#LI-AK1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $19.97 - $26.97 USD per hour.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact [e-mail]

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.