Assistant Service Advisor - Career Progression

Beardmore Automotive; Bellevue (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a well-established automotive company as an assistant service advisor, where you'll engage with customers and ensure exceptional service. This role offers a unique opportunity for career growth within a supportive environment. Your contributions will help shape a vibrant employee culture while delivering outstanding customer experiences. With flexible work hours and a comprehensive benefits package, this position is perfect for those passionate about the automotive industry and dedicated to customer satisfaction. Become a valued member of a family-run business that prioritizes your career development!

Benefits

401(k) with matching contributions

Dental insurance

Flexible work schedule

Health insurance

Paid time off

Vision insurance

Employee assistance program

First-Time Homebuyer Assistance Program

Employee discounts

Retirement plan

Qualifications

• Exceptional customer service skills to ensure a positive experience.
• Strong organizational abilities to manage tasks efficiently.

Responsibilities

• Greet customers warmly and manage service updates.
• Ensure customer satisfaction and maintain a clean service area.

Skills

Customer Service Skills

Organizational Skills

Multitasking

Goal-oriented Mindset

Optimistic Attitude

Team Collaboration

Job description

Full Job Description

About Us: Beardmore Chevrolet, Subaru, and Hyundai is a well-established, family-run company with a rich history spanning over 100 years. We take pride in our vibrant employee culture and offer flexible work hours, paid time off, and competitive benefits. At Beardmore, we believe in promoting from within and providing a clear career path for all our employees.

Job Description: If you thrive on high energy, love engaging with people, and are passionate about delivering exceptional customer service, then we have the perfect role for you! As an assistant service advisor at Beardmore, you'll play a crucial part in ensuring an outstanding customer experience.

The role serves as a stepping stone to embarking on a journey towards becoming a key player in our service advisory team as a service advisor. This career progression opportunity is designed to equip you with the skills, knowledge, and experience needed to excel in a more advanced role.

Responsibilities: As an assistant service advisor at Beardmore, your primary responsibilities will include:

1. Greet customers by name in the drive with a warm smile.
2. Escort customers into the lounge area.
3. Manage the movement of all cars on the drive, in the shop, or off-site.
4. Provide regular updates to customers on the status of their service.
5. Achieve customer satisfaction goals.
6. Verify and reset vehicle indicators and screens.
7. Verify customer email and phone number.
8. Complete end-of-day activities.
9. Physically clean the service drive for an optimal customer experience.

Skills: To excel in this role, you should possess the following skills and qualities:

1. Ability to establish genuine connections with people quickly.
2. Exceptional organizational skills.
3. Comfortable in a fast-paced, multitasking environment.
4. Goal-oriented mindset with a passion for achieving targets.
5. Optimistic attitude and a customer-centric approach.
6. Collaborative spirit and the ability to work effectively with a team.

Benefits: We offer a comprehensive benefits package, including:

1. First-Time Homebuyer Assistance Program (Guiding Your First Home Purchase)
2. 401(k) with matching contributions.
3. Dental insurance.
4. Employee assistance program.
5. Employee discounts.
6. Flexible work schedule.
7. Health insurance.
8. Paid time off.
9. Retirement plan.
10. Vision insurance.

If you're ready to join a dynamic team, help customers with their automotive needs, and grow your career in a positive and supportive environment, apply today to become a part of the Beardmore family!