Assistant Senior Manager, Service Center 1

XPO, Inc.; Carlisle (Cumberland County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid PTO

Holidays

401(k) match

Education assistance

Incentive plan

Job summary

XPO, Inc. in Carlisle, PA is seeking an Assistant Service Center Manager to oversee daily operations, lead staff, and drive on-time freight delivery. You will coordinate inbound/outbound freight, partner with sales to grow revenue, and maintain safety and compliance across the center.

The role requires 5+ years in LTL management, strong regulatory knowledge, and the ability to manage shifts and travel as needed. Competitive benefits and growth opportunities are offered.

Qualifications

• 5+ years in LTL freight management or service center management.
• Strong knowledge of LTL industry, regulations, OSHA, NMFC and tariffs.
• Experience with Microsoft Office.
• Valid driver’s license and clean driving record.
• Able to work varied shifts and travel as needed.
• Preferred qualifications: Bachelor's degree or equivalent military experience, Lean/Six Sigma, forklift experience, strong organizational and leadership skills, excellent communication.

Responsibilities

• Supervise service center staff, track hours, payroll issues, and coaching.
• Lead the service center in absence of upper management.
• Assist in inbound/outbound freight operations and FAC duties if applicable.
• Plan daily staffing to ensure on-time deliveries and pickups.
• Collaborate with sales to grow service center revenue.
• Share productivity updates and enforce company policies.
• Identify cost-saving and efficiency opportunities.
• Maintain safe, clean facility and equipment.
• Ensure compliance with laws and company procedures.
• Oversee hazardous material documentation and handling procedures.

Skills

LTL freight management

Service center management

Regulatory knowledge

Microsoft Office

Staff supervision

Shift flexibility

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Location:

Carlisle, PA, US, 17015

What you’ll need to succeed as an Assistant Service Center Manager at XPO

Minimum qualifications:

• At least 5 years of LTL freight management and/or service center management experience
• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies and procedures
• Experience with Microsoft Office
• Valid driver’s license and satisfactory driving record
• Available to work a variety of shifts, including days, evenings, nights and weekends and to travel as needed

Preferred qualifications:

• Bachelor’s degree, 5 years of related work or equivalent military experience
• Experience with process improvement and the use of Lean and/or Six Sigma
• Forklift experience
• Demonstrated ability to prioritize work with excellent organizational skills
• Strong interpersonal and management skills and able to effectively lead, coach and influence employees
• Excellent verbal and written communication skills and able to present clean, organized and thorough information and data appropriate for the intended audience

About the Assistant Service Center Manager job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Assist in supervising all employees reporting to the service center, including tracking and auditing employees’ hours, handling payroll issues and personnel changes, administering corrective action and monitoring the coaching, training and development of your staff
• Lead the service center when upper management is not on site
• Assist in managing and directing inbound, city and outbound freight operations, including FAC operations, if applicable
• Assist in planning daily staffing needs to ensure freight is delivered and picked up on time
• Partner with sales team to help grow revenue at the service center
• Frequently provide information to service center employees about productivity and company policies and procedures
• Analyze, monitor and implement opportunities to cut costs and improve efficiencies
• Maintain clean and safe working conditions of the facility and equipment
• Comply with all applicable laws/regulations, as well as all company policies/procedures
• Route proper documentation and oversee procedure control for hazardous material shipments

Assistant Service Center Managers are required to:

• Frequentlylift up to 50 lbs. and occasionally greater than 75 lbs.
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
• Work outdoors in inclement weather
• Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery
• Be open to potentially relocating geographic areas for career advancement

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .