Assistant Security Director

Securitas USA; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Securitas USA in Nashville is seeking an Assistant Security Director to support the Account Manager in supervising security operations, training, and daily post operations at the assigned site. You will guide shift supervisors and security professionals, ensure up-to-date post orders, coordinate onboarding, incident reporting, and client communication while maintaining high standards of safety and service.

Flexibility to respond to emergencies 24/7 and the ability to manage multiple tasks with a

Qualifications

• Minimum high school diploma required; some college preferred.
• 3–5 years of professional security, law enforcement, or military experience.
• Experience in scheduling or operations is a plus.

Responsibilities

• Assist Account Manager in coordinating security contracts and directing staff.
• Coach, train, and evaluate shift staff; address performance issues.
• Maintain post order manuals and site documentation.
• Oversee onboarding and training for new hires.
• Oversee incident reporting, logs, and handovers.
• Manage security sub-units and coordinate with field supervisors.
• Respond to emergencies and maintain client relationships.
• Handle disciplinary actions with HR approval.

Skills

Organizational skills

Multitasking

Communication skills

Report writing

Microsoft Office

Coaching and training

Customer focus

Conflict management

Education

High School Diploma

Some college coursework

Tools

Microsoft Office

Job description

Assistant Security Director_ Job Description

This role supports the Account Manager in overseeing all supervisory training and operational functions at the assigned post, ensuring adherence to post orders, client requirements, and internal policies.

Key Responsibilities:

• Supervisory Support: Assist the Account Manager in coordinating both technical and managerial aspects of executing security contracts at the assigned location. This includes assigning tasks to Security Professionals and providing daily directions.
• Supervision and Development: Serve as the first point of contact for shift supervisors (if applicable) or Security Professionals, addressing performance issues, operational needs, and departmental requirements. Provide guidance, coaching, training, and performance evaluations for staff.
• Post Order Maintenance: Ensure that Post Order manuals and other relevant documents are kept up-to-date, and that the post is well-maintained, organized, and clean.
• Training and Onboarding: Assist the Account Manager in interviewing and evaluating new hires. Coordinate with Shift Supervisors to conduct on-the-job training for new employees, including orientation, post order review, and emergency protocols.
• Documentation and Communication: Oversee all security reports, logs, and shift handovers, ensuring timely and accurate documentation. Communicate relevant information to Security Professionals on-site as needed.
• Facility Oversight: Manage security sub-units, including the fire control room, command center, and loading docks (where applicable). Generate work orders for additional security coverage when necessary.
• Incident Management: Respond to minor incidents (internal or client-related), ensuring proper action is taken, reports are completed, and necessary parties are notified promptly.
• Employee Relations: Identify and address any personnel issues (e.g., payroll, employee complaints) and elevate to the Account Manager or Field Supervisor. Assist with investigations and documentation as needed.
• Disciplinary Actions: Recommend counseling or disciplinary actions as necessary, and execute these actions under the direction of the Account Manager, with prior approval from HR.
• Emergency Response: Respond to site emergencies, ensuring clear communication with the Account Manager, Field Supervisor, and relevant managers. Maintain strong client relationships through frequent contact and proactive support.
• Security Professional Support: Occasionally perform security duties (e.g., standing post), but not exceeding 50% of workweek hours.

Qualifications:

• Education & Experience: Minimum high school diploma required. Some college or business courses are preferred. 3-5 years of professional experience in security, law enforcement, or military required. Experience in scheduling or operations is a plus.
• Licensing & Background Checks: Valid state Guard License required (or in the process of obtaining one). Successful background check and drug/alcohol test required. Must maintain active Guard License throughout employment.
• Driver's License: Clean driving record (no points in the last 3 years) and the ability to operate a company vehicle safely.

Skills:

• Strong organizational and multitasking abilities with a proven track record of meeting deadlines.
• Ability to handle multiple priorities, resolve client issues, and de-escalate tense situations.
• Excellent written and verbal communication skills, with proficiency in report writing.
• Proficient in Microsoft Office and email.
• Ability to coach, train, and enforce security standards and company policies effectively.
• Customer Focus: Demonstrated ability to maintain positive client relationships and provide exceptional service. Must be able to effectively handle conflict and maintain professionalism under pressure.

Availability:

Flexible to work outside normal shifts and respond to emergencies 24/7.

Physical & Mental Requirements:

• The role requires frequent walking, standing, reaching, and occasional lifting (up to 40 lbs.). May involve driving a company vehicle and climbing stairs.
• Ability to focus on tasks and maintain attention to detail under pressure.
• Must be able to work in diverse environments, including outdoor and office settings, and adapt to varying weather conditions.
• Must be able to remain calm and composed in high-stress situations and provide leadership in emergency situations.