Assistant Security Account Manager

Allied Universal; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Allied Universal is seeking an Assistant Account Manager to support the Account Manager with supervisory, training and operations duties at the assigned post. The role includes coverage of security operations, staff coaching, and ensuring compliance with post orders and client instructions.

A week-long onboarding course is provided to introduce best practices and tools. This position emphasizes leadership, coordination of security personnel, and maintaining post readiness, with duties spanning

Qualifications

• Minimum high school diploma or equivalent.
• 3–5 years of professional-level experience; security industry, law enforcement, or military background preferred.
• Valid state Guard License or eligibility to obtain one; background check and pre-employment drug/alcohol test required; license must be active while on duty.
• Valid driver's license with at least one year of driving experience and clean record.

Responsibilities

• Assist Account Manager with coordination of all aspects of executing the security contract at the site.
• Supervise, motivate, coach and train Security Professionals; evaluate performance and make recommendations.
• Maintain Post Order manuals and training information; ensure post is clean, organized and properly updated.
• Conduct interviews and participate in on-the-job training for new employees; orient to post and post orders.
• Oversee reports, logs, and pass-downs; distribute communications to staff.
• Manage sub-units within Security Department (fire control room, command center, loading docks) as applicable.
• Respond to incidents; ensure proper reporting and timely notifications.
• Identify personnel problems and coordinate with Account Manager or HR; may prepare related reports.
• Provide counseling or disciplinary actions as directed; may execute actions with approval.

Education

High school diploma or equivalent

Job description

Overview

Company Overview:

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

RESPONSIBILITIES

• Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day
• This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments
• Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
• Assist the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on-the-job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs;
• Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed
• Manages and supervises all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests
• Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
• Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director
• Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management)
• Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support
• May occasionally perform Security Professional type job duties on an as-needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek.

QUALIFICATIONS

• Minimum high school diploma or equivalent
• Minimum three (3) - five (5) years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required
• Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty
• Driving Positions : must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a mi