Assistant Salon Manager – Front Desk - DFW - Clearfork

Boardroom Salon For Men; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Boardroom Salon For Men is seeking an Assistant Salon Manager – Front Desk for the Fort Worth (Clearfork) location. This full-time role leads the front desk team, aligning operations with Boardroom standards to deliver a top-tier grooming experience for men and drive salon performance.

The Front Desk Manager collaborates with the Stylist Manager, coordinates staffing and training, and ensures excellent client service across all touchpoints at the Fort Worth salon.

Qualifications

• Oversee front desk operations and customer service standards.
• Lead and develop front desk team to deliver exceptional client experiences.
• Maintain inventory and cash handling accuracy.

Responsibilities

• Train, mentor, coach and develop team members to understand the Boardroom way.
• Manage hiring, onboarding and ongoing staff development.
• Optimize staff schedules to meet client demand and salon needs.
• Monitor performance and provide coaching and development.
• Oversee daily banking, expenditures and money handling.

Job description

Assistant Salon Manager – Front Desk - Fort Worth, TX - Clearfork

Overview

The Front Desk Manager is responsible for leading the operations and performance of the front desk to achieve the Boardroom’s goal to build the best teams in the industry, deliver outstanding client service to each client on every visit and achieve operational and financial targets. The Front Desk Manager will develop front desk team to be the best in the industry by instilling in them the Boardroom way (core values, culture, procedures, policies, terminology, and strategy) and ensure our clients receive the ultimate relaxed grooming experience for men. They will Co-Manage the salon in partnership with the Stylist Manager.

This is a full-time position (scheduled 40 hrs. weekly) that reports to the Area Manager (at locations without an Area Manager, this position reports to the Owner(s)).

Key Responsibilities

The Front Desk Manager is responsible for performing the following responsibilities to the highest standards:

• Train, mentor, coach and develop team members and ensure they fully understand the
• Manage the selection, hiring, onboarding, training and developing of high-quality team
• Ensure schedules are optimized to achieve the appropriate staffing levels to meet client demand
• Ensure your team has a clear understanding of their individual and salon performance
• Fully utilize the resources that are available to you to achieve the targets for your team and
• Ensure retail, back-bar and professional supply inventory are at optimal levels and that
• Monitor each team member’s performance and provide coaching and professional development
• Quarterly one-on-one meeting
• Motivate team members to reach their maximum technical and professional potential
• Provide performance improvement plans and discipline writes-ups when necessary in a
• Ensure all team members are following the Boardroom way
• Develop and implement team incentives and initiatives in membership and product sales
• Deliver recognition and rewards
• Monitor and understand your salon’s performance and client satisfaction trends; resolve issues
• Conduct technical training, client service training, and on-going education for your team.
• Maintain frequent communication with operations/corporate team to effectively resolve
• Implement marketing initiatives as provided by corporate and assist with in- salon events and
• community events as needed.
• Ensure all salon equipment is operating safely and optimally, including quarterly maintenance
• Accountable for daily banking, expenditures, and accurate money handling.
• Perform special projects, duties and tasks as assigned/required.

Expectations

• Act with integrity, passion and in the best interest of the Boardroom
• Pursue greatness, do not accept mediocrity
• Take pride in the Boardroom and continually look for ways to improve morale and enhance the
• Be proactive to do what is needed, when it is needed to ensure the smooth operation and
• Be at the Boardroom during the busiest hours of the salon, to provide leadership and guidance
• Effectively communicate with the management team and in-store teamComplete assigned responsibilities and special projects on time and satisfactorily; communicate
• Use good business judgment, ask a lot of questions and learn quickly
• Work as a team to accomplish goals
• Take and apply feedback in a constructive manner
• Be proactive in identifying problems and developing/proposing solutions
• Humble leadership
• Grow the Boardroom brand

Role Clarity

• 80 % coverage 20% management
• Meet weekly with Stylist Manager for alignment
• Accountable for all operations (spending, products, cash handling, access)
• Manage retail product accuracy
• Key all schedules (stylist provided by Stylist Manager)
• Time Corrections for ADP daily