Assistant Sales Manager (National Accounts)

Citizen Watch America; New York (NY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Citizen Watch America is seeking an Assistant Manager, National Accounts to support National Account VPs in achieving sales and service goals for a designated customer base. You will maintain contact with customers, nurture long-term relationships, and drive opportunities with watch brands.

Hybrid schedule: in office Monday through Thursday and remote on Fridays. You will pull sales and sell-through reports, coordinate materials for presentations, manage orders in NAV/ERP, and partner with

Qualifications

• Bachelor's degree and 1–3 years related experience
• Experience in watch, jewelry or luxury industries preferred
• Strong proficiency with MS Office (Excel, PowerPoint)
• Excellent interpersonal, organizational and problem-solving skills
• Strong verbal and written communication skills

Responsibilities

• Pull sales reports from retailer portals for distribution.
• Support business units by collecting and organizing sell-through reports for analysis.
• Download and validate reports from retailer portals for Finance Department memo billing.
• Develop relationships with retailer teams and support brand needs.
• Coordinate materials for special projects and account presentations.
• Attend retailer and internal product and marketing meetings that support the management of each account.
• Communicate directly with accounts on cancellations and order extensions.
• Coordinate with Customer Care to update purchase orders in NAV, ERP system.
• Review inventory levels with Account Managers and propose sales opportunities.
• Review weekly replenishment orders to maximize fill rates and review reserve locations to increase fill rate.
• Report and request style suspensions to account when a style is temporarily sold out.
• Interact with Planning team on assortment updates, focus styles and opportunities.

Skills

Account management

MS Office

Interpersonal skills

Communication skills

Attention to detail

Education

Bachelor's degree

Tools

NAV

ERP system

Job description

SUMMARY

Hybrid hours - Monday through Thursday in office, Fridays remote

The Assistant Manager, National Accounts, applies management and administrative skills to assist National Account VPs to achieve the goals of sales and service for designated customer base with the efficient use of personnel and quick resolution of problems. The Assistant Manager, National Accounts is responsible for maintaining contact with all customers for the purpose of growing Citizen Watch America's share of the watch department business while nurturing long term business relationships with all key personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

Reporting

• Pull sales reports from retailer portals for distribution.
• Support Business Units by collecting and organizing sell-through reports for analysis.
• Download and validate reports from retailer portals for Finance Department memo billing.

Account Coordination

• Develop relationships with retailer team to support business needs of each brand.
• Coordinate materials for special projects and account presentations.
• Attend retailer and internal product and marketing meetings that support the management of each account.

Purchase Order Management and Planning

• Communicate directly with accounts on cancellations and order extensions.
• Coordinate with Customer Care to update purchase orders in NAV, ERP system.
• Review inventory levels with Account Managers and propose sales opportunities.
• Review weekly replenishment orders to maximize fill rates and review reserve locations to increase fill rate.
• Report and request style suspensions to account when a style is temporarily sold out.
• Interact with Planning team on assortment updates, focus styles and opportunities.

Drop Ship Set Up and Management

• Attend weekly EDI calls when launching an account on drop ship to assist in the set-up process and requirements.
• Manage Cross Reference maintenance in NAV by account.
• Coordinate with other departments to troubleshoot transmission errors (pricing & availability).
• Ensure product set-ups for ecommerce are complete with each new product launch.

QUALIFICATIONS

• 1 - 3 years experience supporting account relationship management
• Experience in watch, jewelry or luxury industries preferred
• Strong proficiency with MS Office (Excel, PowerPoint)
• Excellent interpersonal, organizational and problem-solving skills
• Strong verbal and written communication skills

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university and one to three years related experience and/or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.