Assistant Sales Manager- Client Success

PEAK Event Services; Middletown (RI); On-site; USD 65,000 - 75,000; Full time

Job summary

Join a leading event rental company as an Assistant Manager - Client Success. This role involves onboarding new employees, managing sales activities, and ensuring high customer satisfaction. You will oversee account management, coach the sales team, and collaborate with various departments to drive revenue and enhance client relationships. If you have a strong background in event management and a passion for customer service, this position offers a great opportunity for growth and impact.

Benefits

Competitive pay

Paid time off

Medical, Dental, Vision Insurance

401K with employer matching

Qualifications

• 3-5+ years in a customer-facing hotel/venue/event role.
• 5+ years of experience in the event rental industry.
• Prior management experience preferred.

Responsibilities

• Oversee staff scheduling and assist with SOPs review.
• Guide sales team in making sound decisions for clients.
• Conduct one-on-ones with goal sheets & annual evaluations.

Skills

Communication

Problem Solving

Project Management

Negotiation

Education

Bachelor’s degree

Tools

Salesforce

Point of Rental

Power BI

Job description

Description

About Us

PEAK Event Services is proud to be the premier event rental and tenting company in the Northeast! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we’re just the team to solve them. We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stress less events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

What You'll Do

The Assistant Manager - Client Success (Hotel Senior Catering Sales Manager or Assistant Director Equivalent) is a key member of leadership for the sales team responsible for onboarding new employees with product and system training, as well as assisting in managing the sales team. Our goal is to ensure our clients receive prompt answers and that our team is empowered to make informed decisions as their knowledge deepens. This position is located in Boston, MA.

The Assistant Manager - Client Success oversees account management decisions, including sales activities from initiation through close, assisting with order accuracy in our computer system, troubleshooting inventory questions, and overrides. This role relies on making data-driven decisions quickly. It works collaboratively with clients, sales consultants, and other departments to achieve customer satisfaction. Responsibilities include strengthening customer relationships, analyzing account growth, coaching the team, generating revenue, and aligning with company vision and values. Candidates should have a proven track record of personal sales of $2.5M-3M+ or managing a team with a multi-million dollar revenue budget. Strong communication skills, teamwork, and a proactive attitude are essential. This position reports to the Director of Sales.

The Day-to-Day

• Oversee staff scheduling (Paylocity)
• Assist with SOPs review, completion, and maintenance
• Become a power user of Point of Rental, Salesforce, Vonage, and Power BI
• Guide sales team in making sound decisions for clients
• Mentor and coach junior team members
• Maximize sales efficiencies through coaching
• Partner on client account reviews
• Create workflows and reports in Salesforce and Vonage
• Assist with phones and order entry as needed
• Prepare presentations and input for sales meetings and training
• Collaborate with senior management on strategies and sales goals
• Manage staff training schedules for new hires and retraining
• Conduct one-on-ones with goal sheets & annual evaluations
• Engage with all departments to understand business operations

Requirements

What We're Looking For

• Bachelor’s degree and/or 3-5+ years in a customer-facing hotel/venue/event role
• 5+ years of experience in the event rental industry (a plus)
• Prior management experience (a plus)
• Strong commitment to high customer service standards
• Familiarity with high-volume operations and sales strategies
• Knowledge of event planning processes and successful event execution
• Comfortable working in a fast-paced, changing environment
• Flexible with a “Make it Happen” attitude
• Excellent communication and presentation skills
• Strong decision-making and problem-solving skills
• Excellent organizational and project management skills
• Ability to multi-task effectively
• Confidence in negotiation and client interactions

Why You’ll Like Working Here

• Competitive pay, paid time off, and holidays
• Support for personal life and wellbeing
• Encouragement of volunteer days and community involvement
• Inclusive, diverse work culture

Compensation and Benefits

• $65k - $75k plus commissions
• Medical, Dental, Vision Insurance
• Company-Paid Life + AD&D Insurance
• Short & Long Term Disability Insurance
• Telehealth & Wellness programs
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program
• Travel Assistance
• 401K with employer matching

More About Us

• Our PEAK Code drives our daily work
• We collaborate to solve problems and succeed together
• We value respect, accountability, and community involvement
• We are committed to excellence and going “Above and Beyond”

PEAK is an EEO Employer. We value diversity and inclusion. Please contact us if you need assistance or accommodations during the application process.