Assistant Sales Manager (Call Center)

Fuego Leads, LLC; Fort Lauderdale (FL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

PTO 15 days

Health/Dental/Vision

401(k) Matching

Career development opportunities

Team lunches

Annual company events

Job summary

Health Insurance Alliance (HIA) in Fort Lauderdale is seeking an Assistant Sales Manager to mentor the Sales Agent Department and help achieve revenue goals. You will guide U65 Team Captains, coordinate with Medicare and ACA Managers, and promote a positive, high-performing team culture across remote and in-office settings.

Ideal candidate has leadership experience in a fast-paced 1099 sales environment and strong communication skills, enabling effective coaching, performance reviews, and

Qualifications

• Experience leading sales agents in a fast-paced environment.
• Active 215 license is ideal.
• Experience with 1099 sales environments preferred.

Responsibilities

• Mentor and support the Sales Agent Department to achieve revenue goals.
• Provide day-to-day guidance to U65 Team Captains and coordinate with Medicare/ACA Managers.
• Foster a positive, collaborative team environment focused on customer satisfaction.

Skills

Leadership

Communication

Self-starter

Attention to detail

Presentation skills

Sales operations

Team mentoring

Compliance

Tech-savvy

Tools

Microsoft Office

Google Suite

CRM software

Job description

Position: Assistant Sales Manager

Status: Full Time

Location: HQ is located in Fort Lauderdale, FL

Dress code: Business Casual, Casual Fridays

About Us

Hi, my name is Shayne Kloop, Sr. Sales Manager at Health Insurance Alliance (HIA), and I am looking for a highly motivated, self-starter, Assistant Sales Manager to join our dynamic team. We are a rapidly growing technology focused Insurance sales company whose employees maintain a competitive nature and a desire to succeed above all. Our philosophy is to provide a quality service to our clients, offering an easy and seamless experience from start to finish. We compassionately strive to take all of our client’s needs into consideration, which helps lead us to having a well-rounded understanding of who they are and what they want, so we can offer them the highest level of quality healthcare products out there. At HIA, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered.

The Opportunity

• Assisting in mentoring and supporting the Sales Agent Department to achieve individual and team revenue goals.


• Providing day-to-day guidance to U65 Team Captains and collaborating with Medicare and ACA Managers to support sales performance.


• Encouraging a positive and collaborative team environment focused on customer satisfaction and excellence.


• Monitoring attendance reports and supporting strategies to improve attendance across the team.


• Assisting with training updates and professional development programs, including scheduling agent shadowing.


• Tracking KPIs, reporting performance trends, and supporting teams in meeting or exceeding performance goals.


• Helping identify performance improvement opportunities and assisting in implementing corrective actions.


• Managing spiff tracking for agents and ensuring timely reporting.


• Facilitating communication with vendors for feedback and transparency.


• Assisting in the schooling and licensing process for new Sales Agents.


• Supporting call reviews, resolving issues, and addressing agent concerns.


• Aiding in developing captains to better manage and understand their teams.


• Assisting with call routing and managing agent priorities.


• Promoting a positive work culture in both remote and in-office settings.


• Supporting onboarding new agents, monitoring performance, assisting with monetary fines, documenting company violations, and recommending terminations when necessary.


• Supporting the Sr. Sales Manager with any ad hoc projects and/or day to day tasks.

What you bring to the table

• You have experience leading sales agents, particularly in a 1099 sales environment, and thrive in a dynamic, fast-paced setting. An active 215 License is ideal.


• You possess strong communication skills across all channels (written, email, phone) to effectively connect with team members and stakeholders.


• You are a self-starter who can take initiative, manage day-to-day tasks, and adapt quickly to evolving priorities.


• You are detail-oriented and skilled in completing call reviews, conducting 1:1s, and pulling reports to monitor performance and identify areas for improvement.


• You have excellent presentation skills to convey key insights, guide team discussions, and deliver impactful updates to leadership.


• You bring a deep understanding of sales operations within the health insurance industry, including U65 products and market trends.


• You have a collaborative mindset and can assist in mentoring team captains and agents to help them achieve their goals.


• You are tech-savvy, proficient in tools such as Microsoft Office, Google Suite, and sales-related software, enabling you to enhance operational efficiency.


• You are committed to compliance, ensuring adherence to industry standards and regulations.


• You are a results-driven professional who strives to exceed expectations while fostering a supportive, high-performing team culture.

Location & Hours

• Our office is located in Fort Lauderdale, Florida. We are ideally looking for someone that can commute to our Office with hybrid flexibility.


• Hours of operation will be from 9 AM-7 PM Monday-Thursday, 9 AM-5 PM Friday.


• Open Enrollment Period the Hours of Operation are extended to weekends and weeknights.

Compensation

Salary Range: $75,000 - $90,000

Benefits

• 15 days PTO per calendar year


• Health, Dental, Vision Insurance after 3 month Probationary Period (Optional)


• 401 K + Matching after 3 month Probationary Period (Optional)


• Great Career development opportunities


• Monthly Team Lunches


• Annual Company Events

The Interview Process

Round 1: Phone screen with Kiara Parish (HR/ Talent)

Round 2: Take Home Challenge (This should take 1 hour or less to complete)

Round 3: Video or In-person interview with our Leadership Team

Conduct references and background check

Offer

How We Hire

Health Insurance Alliance is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at HIA will not be responding to any personal messages regarding this role or other opportunities.

HIA is proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

HIA is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.