Assistant Sales Manager

Midas Auto Experts; Mount Ephraim (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Job summary

Midas Auto Experts is seeking an Automotive Service Assistant Manager to lead the service department, supervise technicians, and uphold high standards of customer service. This role emphasizes safety, teamwork, and operational excellence in a retail tire and auto repair setting.

The candidate will oversee vehicle inspections, prepare repair orders, discuss pricing with customers, and drive efficiency while mentoring staff and maintaining inventory control.

Qualifications

• General automotive knowledge required.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability and team-building skills.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.

Responsibilities

• Manage and direct all automotive and general service technicians in the shop.
• Maintain a safe, secure, and trustworthy work environment.
• Coordinate between managers, customers, and employees; fill in for Manager when needed.
• Support ongoing learning and development of team members.
• Set strategic goals by reviewing reporting information and trends.
• Define objectives, evaluate options, and choose action plans.
• Lead by example and align with company values and employee creed.
• Ensure policy compliance by all employees.
• Deliver exceptional customer service while consulting customers.
• Oversee vehicle inspection and prepare repair orders with sourced parts.
• Discuss pricing estimates with customers and promote shop services and financing.
• Monitor vehicle quality before sign-out; supervise up to 10 employees.
• Manage inventory levels and ordering; keep the work site clean and organized.

Skills

Automotive knowledge

Customer service

Communication skills

Leadership

Team building

Flexible schedule

Driver's license

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for Automotive Service Assistant Managers to assist managing and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is Assistant Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas Automotive Service Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Help ensures a safe, secure, and trustworthy work environment.
• Liaise between managers, customers, and employees.
• Fill in for Manager in times of absence. Make executive decisions, hold meetings and provide accountability.
• Support ongoing learning and development of team members.
• Establishes strategic goals by gathering information from reporting documents.
• Define objectives, identifies, and evaluates trends and options, chooses a course of action and evaluates outcomes.
• Lead by example, manage, and train team while keeping in tune with our companies’ vision, purpose, core values and employee creed.
• Help ensure that all policies and procedures are being followed by all employees.
• Deliver exceptional customer service while listening and consulting customers.
• Oversee complete vehicle inspection and then make comprehensive recommendations by building computerized repair orders and sourcing parts.
• Ability to discuss pricing estimates with customers as well as promoting shop service specials and financing options.
• Monitor the quality of all vehicles being signed out.
• Ability to successfully supervise up to 10 employees.
• Closely monitor inventory levels while managing product ordering and receipt.
• Maintaining a clean and organized job site.
• Other duties as assigned.

Qualifications

• A minimum of 1 years of store or service assistant manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Qualities that make you stand out from the rest:

• Attention to detail and organizational skills
• Understanding the current performance of the location and asks for assistance if needed.
• Reliable
• Has Mechanical Knowledge
• Excellent customer service skills
• Great leadership skills in shops
• Well Spoken
• Excellent at following directions