Assistant Sales Manager

Midas Auto Experts; Berlin Township (NJ); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Job summary

Midas Auto Experts in New Jersey is seeking an Automotive Service Assistant Manager to lead the service department, supervise technicians, and ensure quality repairs. This is an in-store, hands-on leadership role focused on safety, efficiency, and exceptional customer service.

You'll liaise with customers, manage workflow, and mentor team members while upholding the company’s standards and values. Weekend and evening hours may be required.

Qualifications

• Minimum 1 year store or service assistant manager experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team building skills.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.
• Valid driver’s license.

Responsibilities

• Direct and manage all automotive and general service technicians.
• Ensure a safe, secure, and trustworthy work environment.
• Fill in for Manager and make executive decisions.
• Support ongoing learning and development of team members.
• Establishes strategic goals by gathering information from reporting documents.
• Define objectives, identifies, and evaluates trends and options, chooses a course of action and evaluates outcomes.
• Lead by example, manage, and train team while aligning with company values.
• Ensure policies and procedures are followed by all employees.
• Deliver exceptional customer service while listening and consulting customers.
• Oversee vehicle inspections and prepare comprehensive repair orders with parts sourcing.
• Discuss pricing estimates with customers and promote shop services and financing options.
• Monitor quality of vehicles signed out.
• Supervise up to 10 employees.
• Monitor inventory levels and manage ordering and receipt.
• Maintain a clean and organized job site.
• Other duties as assigned.

Skills

Leadership ability

Team building

Excellent customer service

Good communication

Attention to detail

Well spoken

Following directions

Flexible schedule

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for Automotive Service Assistant Managers to assist managing and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is Assistant Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas Automotive Service Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Help ensures a safe, secure, and trustworthy work environment.
• Liaise between managers, customers, and employees.
• Fill in for Manager in times of absence. Make executive decisions, hold meetings and provide accountability.
• Support ongoing learning and development of team members.
• Establishes strategic goals by gathering information from reporting documents.
• Define objectives, identifies, and evaluates trends and options, chooses a course of action and evaluates outcomes.
• Lead by example, manage, and train team while keeping in tune with our companies’ vision, purpose, core values and employee creed.
• Help ensure that all policies and procedures are being followed by all employees.
• Deliver exceptional customer service while listening and consulting customers.
• Oversee complete vehicle inspection and then make comprehensive recommendations by building computerized repair orders and sourcing parts.
• Ability to discuss pricing estimates with customers as well as promoting shop service specials and financing options.
• Monitor the quality of all vehicles being signed out.
• Ability to successfully supervise up to 10 employees.
• Closely monitor inventory levels while managing product ordering and receipt.
• Maintaining a clean and organized job site.
• Other duties as assigned.

Qualifications

• A minimum of 1 years of store or service assistant manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Qualities that make you stand out from the rest:

• Attention to detail and organizational skills
• Understanding the current performance of the location and asks for assistance if needed.
• Reliable
• Has Mechanical Knowledge
• Excellent customer service skills
• Great leadership skills in shops
• Well Spoken
• Excellent at following directions