Assistant Rooms Operations Manager

Renaissance Hotels; Austin (TX); On-site; USD 35,817 - 38,572; Full time

Benefits offered by this job

Bonus eligible

Job summary

Renaissance Hotels in Austin, TX is seeking an entry-level management professional to support day-to-day Rooms Operations of areas including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. The role focuses on guest arrivals/departures and maintaining cleanliness standards while contributing to the property's operating budget.

You will collaborate with team members to ensure guest satisfaction and smooth operations, with a path toward leadership within a global

Qualifications

• High school diploma or GED with 3 years of relevant experience in guest services, front desk or housekeeping.
• Or a 2-year degree plus 1 year related experience in guest services or housekeeping.

Responsibilities

• Opens and closes Front Desk shifts and ensures completion of shift checklists.
• Runs and reviews critical information in room operations reports.
• Understanding the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services.
• Keeps department equipment operational and reports malfunctions.
• Ensures employees have proper supplies and uniforms.
• Understands night audit procedures and utilizes reports as needed.
• Complies with loss prevention policies and communicates performance expectations to staff.
• Schedules employees to match business demand and tracks time/attendance.
• Supports managing room revenue and occupancy through pricing and budgeting review.

Skills

Guest services

Front desk

Housekeeping

Concierge/Guest Services

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Additional Information

Job Number26093278
Job CategoryRooms & Guest Services Operations
Location9721 Arboretum Blvd, Austin, Texas, United States, 78759 VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $25.77-$28.37 per hour
Bonus Eligible: Y

Job Summary

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.


• Runs and reviews critical information contained in room operations reports.


• Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.


• Operates all department equipment as necessary and reporting malfunctions.


• Ensures employees have the proper supplies and uniforms.


• Understands night audit procedures and being able to comprehend and utilize reports as necessary.


• Understands and complies with loss prevention policies and procedures.


• Communicates performance expectations employees in accordance with job descriptions for each position.


• Handles employee questions and concerns.


• Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.


• Verifies accuracy of room rates to maximize revenue opportunities


• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.


• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.


• Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing For And Managing The Guest Experience

• Assists in the investigation of employee and guest accidents.


• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and


• Sets a positive example for guest relations.


• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.


• Assists in the review of comment cards and guest satisfaction results with employees.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.